Agency Operations Associate - Tampa, United States - Safepoint MGA, LLC

Description

Job DescriptionSafePoint Insurance is a leader in the coastal insurance industry, offering a wide range of insurance products. We are looking for an Agency Operations Associate with experience in P&C insurance to support our Agency Operations Department.
Job Summary Provides support to the Agency Operations Department by acting as the company point of contact for Agents. Trains Agents on products and services. Provides administrative support for the SafePoint Agency Operations Department.

Duties and ResponsibilitiesMaintain accurate Agent data within CRM (ACT) and policy administration systems (Duck Creek and Unisoft).Screen and direct incoming communications for the department via phone and email.

Process new Agent appointments and set up Agents within all internal systems.
Process Agency book of business transfers and buy-sell agreements.
Point of contact for Agents that have systems questions or need help with various items.
Conduct Agent training on new products or system releases.
Assist with Agent licensing tasks (i.e. appointing and/or terminating agents on behalf of SafePoint with the DOI, investigating and reporting Agent misconduct and enforcement actions, etc.)Compiles reports for Agents, Agency Relations Managers, and others as requested. Participates in special projects, as assigned. Pays close attention to project details.
Provide support to the Agency Operations Department.
Other tasks and projects as assigned.

QualificationsHigh School Diploma or equivalentInsurance operations experienceAdministrative support experienceStrong organizational and time management skillsStrong Customer Service skillsStrong attention to detail and creative problem-solving skillsEssential FunctionsAbility to communicate and handle inbound and outbound phone calls daily.

Ability to use computer and computer systems to research, enter, and update data.
Ability to review and analyze data and think critically.
Ability to learn new systems and information.
Ability to adhere to a 40-hour work week on-site with reliable and predictable attendance.
Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to grasp, handle, or feel; and reach with hands and arms.

Working ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and BenefitsWe recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement.

For this reason we are pleased to provide:
Market Competitive Wages, PLUS car allowance, and discretionary quarterly bonus programProf.

Development and Educational Assistance ProgramsSafe Harbor 401K Plan with Immediate Vesting and an Automatic Company ContributionPaid Time-Off (Discretionary, PTO, Parental Leave, and others)Company Paid HolidaysHealth InsuranceDental InsuranceVison InsuranceShort and Long Term Disability InsuranceFlexible Spending Accounts with Company ContributionHealth Savings Accounts with Company ContributionEmployee Life and AD&D InsuranceDependent Life and AD&D InsuranceCompany paid AAA MembershipCompany paid Identity Theft ProtectionOther Ancillary Insurance Benefit ProgramsAnd more...Safepoint Insurance is an equal employment opportunity employer.

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability.

We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.