Desktop support specialist - Warren, United States - Randstad

Description

job summary:
Our enterprise client has a long term contract opportunity for an experienced Level 1 - 2 Desktop Support Analyst to work in an global enterprise environment in the office five days a week supporting hardware issues, Microsoft Office and Office 365.

** Please send resume to

Candidate should have 2 to 7 years experience supporting an corporate environment to include Office 365 and any audio visual and executive support, mobile device management, deployment services, installs, adds, moves and changes.

location: Warren, New Jersey
job type: Contract
salary: $ per hour
work hours: 8am to 4pm
education: Associates

responsibilities:
The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices, virtual meeting support, and related technology as well as asset management, imaging and deploying of all IT assets. 5 Days a week in the office. Hardware support, Office 365 and Microsoft Office troubleshooting.

Consultant will also be required to have strong experience in basic hardware troubleshooting as well as supporting all areas of Office 365, Teams, WebEx and other virtual meeting platforms. There will be occasional visits by client's senior executives to the office so strong communication skills and customer service white glove services are required.

Responsibilities:

Provide quality Tier 2 Desktop support to corporate end-users as well as deployment projects, installs, moves and changes.

Microsoft Office 365, Windows 10. Active Directory, Office 365.

Experience with virtual meeting applications such as Teams, WebEx.

Experience with a ticketing software to track and update work, Service Now or other ticketing system.

Equipment setup for new hires/terms/transfers. Must be able to physically lift equipment such as monitors and desktops. Must be able to crawl under desks to perform cable management. Must be able to pack equipment for shipping to home office or user's home addresses.

Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.

Provision mobile devices (iPhone and iPad) and resolve connectivity issues. Should be familiar with a mobile device management solution (MDM).

Ability to adapt and learn new technologies. Excellent written and oral communication skills.

Ability to work in a fast paced environment and come to the office in person five days a week. Some overtime may be available.

Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.

ESSENTIAL FUNCTIONS

Assists users with technical issues via telephone, e-mail, or in person. 50% phone and 50%hands on

Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.

Provides written and verbal status of projects to all involved parties.

Experience with standard software applications such as McAfee, MS Office, and Citrix.

Must be able to document problem resolutions within trouble tickets and maintain written documentation.

Education/Experience:

BS Degree or Associates in Computer Science or relevant IT support experience

Cisco Webex Video conference support is nice to have

Excellent planning, organization and time management skills.

strong Communication Skills and excellent customer support background

In office support position, long term opportunity.

Support end users at corporate tech bar

Level 2 support experience and energetic and polished individual

Nice to have VDI support experience or One Drive Cloud Storage.

The essential functions of this role include: