- Bonus Eligible
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunity
- We are conveniently located within walking distance from multiple public transportation stations for easy commuting
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World
What you will be doing:
The primary function of the Front Office Manager is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Front Office Manager is also meant to direct, oversee, train and evaluate the performance of all Guest Service Agents and the Front Desk Supervisor (if applicable). They are to resolve guest issues and perform duties as required to ensure 100% guest satisfaction. The Front Office Manager will oversee the front desk processes between the guests and the various hotel departments.
Requirements to be successful in this role:
- Previous 2-3+ years' of Front Office Manager experience in a luxury brand hotel environment
- College degree or coursework in hospitality related field preferred
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
- Fluency in English: additional languages preferred. Spanish language skills are beneficial
- Excellent verbal and written communication skills
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others
- Strong leadership skills
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Full availability is required, must be able to work varied hours including nights, weekends, and holidays
Source: Hospitality Online - Previous 2-3+ years' of Front Office Manager experience in a luxury brand hotel environment
Front Office Manager - Kansas City, United States - Hilton Kansas City Country Club Plaza
Description
As Front Office Manager you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive guest experiences. Our ideal candidate is a compassionate leader that encourages, values, and empowers their TEAM, ensuring greatness and success TEAM Culture: Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do T.E.A.M = Together Everyone Achieves More TEAM Benefits: