- Respond quickly to requests from guests, supervisors, or management in a friendly and efficient manner, following up to ensure guest satisfaction
- Possess knowledge of reservation and billing procedures, maintenance and control of room inventory and availability, products, rates, special programs, and emergency procedures
- Handle department accounting of monies, guest accounts and other forms of credit, post charges, and follow-up if needed with guests on alternate forms of payment
- Possess expertise in the Glen Eyrie facility, area attractions, and Navigators organization. Participate in continuous learning on the Navigators, Glen Eyrie Property, and Property Management System to continuously improve the department and service to guests
- Revenue optimization by coordinating services and offering upgrades to guests
- Regular inter-departmental communication to keep team apprised of events during a shift
- Maintain supplies neat and organized to department standards
- Always provide a professional image through appearance and dress
- Manage digital guest experience through auditing reservations from the online booking engine, and online travel agencies.
- Answer a multi-line phone system.
- Facilitate the check-in and check-out process of guests at the Front Desk, including preparation for large group registrations
- Departmental project management, both short-term and long-term.
- Administrative tasks to include organizing, management of lost and found procedures, issuing of employee key cards.
- Perform all tasks and problem solve individual needs largely unsupervised
- Ability to explain all policies and enforce them, including penalties
- Ability to handle basic public relations, and escalate if the issue requires manager interaction
- Participate in development events such as Navigator on-site events, Cultural Development and Diversity trainings or other non-Navigator developmental events as appropriate
- Read spiritually and culturally developmental books and literature
- Participate in the annual, organizational Plan and Progress Review (PPR) process
- Submit time worked on a weekly basis through the Workday Time Tracking system
- Belief in and adherence to the Statement of Faith and Mission of The Navigators.
- Has prior retail or hospitality experience
- Must be able to work a flexible schedule including days, nights and weekends. Shifts are regularly 8 hours.
- Strong customer-care focus
- Knowledge of Microsoft Office suite
- Excellent computer skills and the ability to learn new software
- Excellent telephone skills
- Excellent interpersonal skills
- Excellent cash-handling skills
- Excellent math skills
- Ability to work unsupervised
-
Customer Service Associate
5 days ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...
-
Customer Service Associate
2 days ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...
-
Client Services Associate
6 days ago
Investortools Inc Colorado Springs, United StatesAt Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve insti ...
-
Client Service Associate
1 week ago
Morgan Stanley Colorado Springs, United States Full timePOSITION SUMMARY · Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the development and growth of business through engaging and utilizing the full capabi ...
-
Client Service Associate
1 week ago
Prestige Staffing, Inc. Colorado, United StatesGrowing RIA firm needs Client Service Associate. 100% in office · CSA will complete all client service requests, which includes but isn't limited to, new account set up, account updates, asset movement, reporting, back office system maintenance and ad hoc requests and projects. M ...
-
Client Service Associate
3 weeks ago
Prestige Staffing, Inc. Colorado, United StatesGrowing RIA firm needs Client Service Associate. · CSA will complete all client service requests, which includes but isn't limited to, new account set up, account updates, asset movement, reporting, back office system maintenance and ad hoc requests and projects. Manages, tracks ...
-
Sales and Service Associate
2 weeks ago
24 Hour Fitness USA, Inc. Colorado Springs, United StatesWho we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members Sales, Associate, Service, Fi ...
-
Sales and Service Associate
2 weeks ago
24 Hour Fitness Colorado Springs, United States**FULL-TIME** Part-time · **LOCATION** 1892 Southgate Rd Colorado Springs CO 80906 · **Who we are** · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordabl ...
-
Member Services Associate
23 hours ago
SYUFY GROUP Colorado Springs, United StatesJob Details · Job Location · Colorado Springs, CO · Position Type · Seasonal · Salary Range · $ $14.75 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Hospitality - Hotel · Description · VillaSport Athletic Club and Spa offers exciting and fulfil ...
-
Member Services Associate
1 day ago
SYUFY GROUP Colorado Springs, United StatesJob DetailsJob LocationColorado Springs, COPosition TypeSeasonalSalary Range$ $14.75 HourlyTravel PercentageNoneJob ShiftDayJob CategoryHospitality - HotelDescriptionVillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fas ...
-
Sales and Service Associate
2 weeks ago
24 Hour Fitness Colorado Springs, United States Full timeFULL-TIME Part-time · LOCATION 1892 Southgate Rd Colorado Springs CO 80906 · Who we are · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcomi ...
-
Auction Services Associate
3 weeks ago
CarMax Colorado Springs, United States Part time4008 - Colorado Springs Auction Tutt Boulevard, Colorado Springs, Colorado, 80922CarMax, the way your career should be · General Summary: · Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inve ...
-
Donation Services Associate- FT
2 weeks ago
Discover Goodwill of Southern and Western Colorado Colorado Springs, United StatesThe Donation Services Associate is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customer's timely and provid Donation, Associate, Power, C ...
-
Food Service Store Associate
2 weeks ago
BRAD HALL COMPANIES Colorado Springs, United StatesJob Details · Job Location · G2G Store Colorado Springs, CO · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Description · Good 2 Go Stores LLC is looking to hire Candy Curators and Soda Sultans (Boring companies call them Store Associates). Are yo ...
-
Food Service Store Associate
2 weeks ago
BRAD HALL COMPANIES Colorado Springs, United StatesJob Details · Job Location · G2G Store Colorado Springs, CO · Salary Range · $ $15.00 Hourly · Job Shift · Any · Description · Good 2 Go Stores LLC is looking to hire Candy Curators and Soda Sultans (Boring companies call them Store Associates). Are you ready to work with people? ...
-
Seasonal Merchandising Service Associate
2 weeks ago
Lowe's Colorado Springs, United StatesWhat You Will Do · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: · Being friendly and professional, and engaging ve ...
-
Seasonal Merchandising Service Associate
2 weeks ago
Lowe's Colorado Springs, United StatesWhat You Will Do · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: · Being friendly and professional, and engaging ve ...
-
Customer Service Account Associate
4 days ago
T-Mobile Colorado Springs, United StatesBe unstoppable with us · T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is a ...
-
Associate Field Service Coordinator
5 days ago
Yardi Systems Colorado Springs, United StatesYardi is currently seeking an Associate Field Service Coordinator to join our YES Energy team. As an Associate Field Service Coordinator, you will manage meter maintenance operations, coordinating and confirming service visits, and ensuring the accurate entry of work order detail ...
-
Loss Prevention Customer Service Associate
2 weeks ago
Marshalls Colorado Springs, United StatesMarshalls E Woodmen Rd 80918 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, a ...
Guest Services Associate - Colorado Springs, United States - The Navigators
Description
Openings Summer 2024
PRIMARY PURPOSE
The Guest Services Associate shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This position functions as a primary point of contact for customers, guests, visitors, and donors who visit Glen Eyrie or contact Glen Eyrie by phone or email before, during or following a visit at both the Hotel Front Desk and Hotel Reservations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services Responsibilities
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.