- Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting.
- Manages workload effectively following Support Procedures.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Contributing and maintaining information in the Support knowledge base.
- Developing product knowledge in the specific ERP product and identifying areas for further specialization.
-
Application Support Analyst
3 weeks ago
Pioneer search Parsons, United StatesLocation: · City of London, London · Salary: £ £ per annum · Type: Permanent · A highly established Lloyd's insurance organisation are looking for an · Application Support Analyst. · This is part of an IT transformation where this App Support Analyst will work with Verisk pr ...
-
Junior Support Analyst
3 weeks ago
Reperio Human Capital Parsons, United StatesLocation · Shannon, Clare, Republic of Ireland · Type · Contract · Start · ASAP · Junior Support Analyst · 98438 · Desired skills: · L1, ERP, Oracle, Windows, Shannon · Hybrid · The Support Analyst will play a crucial role in providing support services for financial applicati ...
-
Product Support Analyst
2 weeks ago
Infor Parsons, United StatesWe are seeking a highly motivated Product Support Analyst to p · rovide support to our ERP application. · This job entails troubleshooting skills and ability to multi task and handle multiple incidents at any given day. Conveys customer feedback to product development staff. Po ...
-
Product Support Analyst
3 weeks ago
Infor Parsons, United StatesEnsuring the smooth operation and customer satisfaction with our software products. Whose primary responsibility is to provide technical assistance and support to users, addressing their inquiries, issues, and concerns related to our software applications. Will collaborate closel ...
-
GCR Systems Support Analyst
5 days ago
Singtel Group Parsons, United StatesSelect how often (in days) to receive an alert: · At Optus, we have an ambitious goal to be Australia's most loved everyday brand. · Responsible for supporting innovative systems design, development, and implementation expertise to assist the Group Credit Risk team achieve their ...
-
Lead Systems Business Analyst
3 weeks ago
Elevation Recruitment Group Parsons, United StatesElevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. · * Predominantly site-based role in Sheffield * · Are you a dynamic and driven individual with a passion for technology and problem- ...
-
Lead Business Analyst
2 weeks ago
Reperio Human Capital Parsons, United StatesDesired skills: · Business Analyst, Lead Business Analyst, Product Owner, Product Manager · Hybrid · Join a market-leading Irish company at the forefront of innovation in the Health Tech sector. Our client is dedicated to revolutionizing healthcare delivery through cutting-edge s ...
-
IT Business Systems Analyst 565 P/D
6 days ago
1st Executive Ltd Parsons, United StatesLocation: · Stockley Park (with remote working and time-zone flexibility) · Company: · Large Pharmaceutical Business · About Us: · We are revolutionizing cancer treatment with innovative cell therapies. As a leader in immunotherapy, we are expanding rapidly and seeking motivat ...
-
Data Analyst
3 weeks ago
Elevation Recruitment Group Parsons, United StatesTitle: · Data Analyst · Location: · Leicester · Type: · Full time, permanent – hybrid working (2 days office/3 days home) · Hours: · 8 – 4 (flexible) · Benefits: · 25 days holiday + bank holidays, death in service, cycle to work, holiday purchase scheme, rewards programme, e ...
-
FPA Systems Analyst
5 days ago
Reperio Human Capital Parsons, United StatesLocation · Dublin City Centre, Dublin, Republic of Ireland · Type · Contract · Start · ASAP · FPA Systems Analyst · 97439 · Desired skills: · TM1, Planning, Finance · Hybrid · My client are seeking an experienced FP&A Systems Analyst to join the team on a 6 Month contract ini ...
-
NetSuite Business Systems Analyst
4 days ago
Reperio Human Capital Parsons, United StatesDesired skills: · NetSuite, Remote, New York, NetSuite Administrator · Remote · We are seeking an experienced NetSuite Business Systems Analyst to join our client's remote team. The ideal candidate will have a strong background in implementing business systems within start-up or ...
-
Laboratory Shift Team Leader
5 days ago
Elevation Recruitment Group Parsons, United StatesElevation Recruitment Group are proudly working with a specialty metals manufacturer in South Yorkshire, to recruit a Laboratory Shift Team Leader. · Shift Pattern: 4 on (2 days, 2 nights), 4 off · Salary: based on experience ranging from £28,000 - £35,000. The role attracts a Ro ...
-
Infor Parsons, United StatesTransportation Public Sector Product Manager, Senior · Country · United States · City · Remote Location · Department · Development · Job ID · 39286 · The senior product manager will be responsible for delivering advanced capabilities across the financial functions, including def ...
-
Marketing Analytics Manager
3 weeks ago
MDG Advertising Parsons, United StatesMDG is seeking an experienced Analytics Manager who is highly proficient in the utilization of the Datorama platform for our digital marketing agency. As an Analytics Manager, you will play a critical role in helping our clients leverage the power of data-driven insights to optim ...
-
Production Manager
3 weeks ago
Elevation Recruitment Group Parsons, United StatesThe range and quality of our clients in our Region are second to none and so are the range and quality of our current career opportunities; we trust that you find one or more to stimulate your interest and please do feel free to get in touch. · Purchasing AdministratorPart time – ...
-
ServiceNow Developer
3 weeks ago
Reperio Human Capital Parsons, United StatesDesired skills: · Indiana, Indianapolis, Analyst Programmer, ServiceNow, CAD · Hybrid · Reperio Human Capital's client is an elite ServiceNow partner looking to add a ServiceNow Developer to their team in · Indianapolis, Indiana, USA . You will play a vital role in designing, de ...
-
Technical Project Manager
5 days ago
Asian American Journalists Association Parsons, United StatesTechnical Project Manager - (US – Remote) · Job ID : 9731 · Job Views : 235 · Location: · Atlanta, Georgia, United States · Postal Code: · Job Category: · Other · Employment Type: · Full time · Posted: · Job Description · Technical Project Manager - (US – Remote) · Job ID ...
-
Cloud Security Engineer
2 weeks ago
Reperio Human Capital Parsons, United StatesDesired skills: · Cloud Security, Microsoft Security, Azure, SIEM, Crowdstrike · 12-month contract | Hybrid (2/3 days onsite) · Triaging events from a wide range of sources, including reports from employees, IT Service Desk, security systems and threat intelligence data. · Manage ...
-
Senior Tax Accountant
1 week ago
Boston Recruitment (Malta) Limited Parsons, United StatesWhen you're looking for attractive opportunities and excellent career moves, Boston Link helps you find them. · Join our client's team now Drive data-driven decisions, create impactful dashboards, and collaborate with a dynamic team. Competitive pay & benefits · Our client, a Fin ...
-
Job Title Clinical Budget Analyst
1 week ago
PRA International Inc Parsons, United StatesOverview · ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. · The Cl ...
Product Support Analyst - Parsons, United States - Infor
Description
The Product Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections.
We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.
A day in the life typically includes:
What will you need:
Excellent customer focus and strong communication skills.
Good analytical skills to analyze data research and solve diverse functional issues.
Team player with the ability to build strong peer and interpersonal relationships.
Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas.
Fluent in English and another European language.
User of Microsoft Office applications
What puts you ahead:
Working experience or education in Logistics.
Understanding of IT infrastructure and best practices.
Experience with ERP software.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.
Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management
(PBM) and eight
Guiding Principles:
integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment.Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.
At Infor we value your privacy that's why we created a policy that you can read here .#J-18808-Ljbffr
