Partner Programs Specialist - Seattle, United States - RAM Mounts

Description

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the worlds most rugged industries, we serve motorcycle riders, kayak fishermen, police, farmers, pilots, extreme sports enthusiasts and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products.

Job Description

A Partner Program specialists job is to manage the under-the-hood relationship with B2B customers, including processing incoming distribution sales reports, identifying MAP and counterfeit violations, templatizing and distributing quarterly pricelists to 1k+ customers, and assisting those customers with maintaining data integrity for 6k+ unique RAM parts. This role requires collaborating directly with the stakeholders to analyze processes to tailor them to the needs of the company and its users. This role also requires strong familiarity with Excel for data manipulation.

Duties and Responsibilities

Counterfeit and IP Reporting

• intellectual property infringements (counterfeit, copyright, trademark, & patent)
• analytical and real-world insights aimed at finding suspected counterfeit items
• database to include grey market activity and counterfeit investigations

Policy Enforcement

• and own investigating unauthorized RAM Mounts resellers across all 3rd party platforms
• Minimum Advertised Price (MAP) policies across all 3rd party platforms
• RAMs 3rd-party reseller book of business
• monthly data aggregation of distributor sell-through reports and inventory reports
• process for communicating and enforcing RAM's Do Not Sell List to distributors
• audit and approve third-party Authorized Partner Applications
• weekly cadence reports to distribution partners

Data Analysis and Reporting

• Present weekly reports of your findings (counterfeit reporting, test buys, etc.) in dept meetings

Operations

• Proactively seek out best practices to improve efficiencies of sales team
• Proactively seek out and identify needed program changes
• Coach NPI users on policy updates
• Provide proactive communications to customers on pricing updates
• Responsible for pulling reports and adjusting information to meet sales needs
• Cross-functional collaboration with Production, Accounting, Quality
• Manage flow and entry for all customer-requested price lists and part mappings

Skills and Specifications

• Able to work in fast-paced, self-directed environment
• In-depth knowledge of the standard capabilities of Salesforce and knowledge of the full functionality of the Administrator tools and their capabilities
• Exceptional verbal and written communication skills
• Excellent time management skills
• Exceptional Microsoft Excel skills you live and breathe VLOOKUPs / Match functions / Pivots
• Patient and pragmatic personality for coordinating complex customer processes
• Decision-making, problem resolution and creative thinking
• Able to multi-task the activities with shifting priorities
• Approaches solutions from a collaborative, efficient, and systematic manner

Education and Qualifications

• Experience with or analyzing eCommerce companies required
• Sales or account management experience preferred
• Degree from a 4-year accredited university preferred
• Previously worked for an ISO Certified Company preferred

Hourly Rate: $24.40 $28.85 per hour

Benefits:

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts

Position Status: Full Time

Position Location: Hybrid

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).