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- Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions.
- Works directly with client to manage initial access.
- Supports data map and transfer data, including database setup of such things as products, menus, inventory, integrations, and configuration.
- Creates required process documents
- Trains or coordinates training for client users.
- Tests and troubleshoots functionality of installed systems
- Identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- Works directly with clients on-site or provide installation support remotely. 50% travel estimated
- Onsite position based in Charlotte, NC
Product Support Analyst II - Matthews, United States - LHH Recruitment Solutions
Description
Job Description
Job DescriptionProvides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation.
Search managed by: Sarah Harvey
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.