Fraud Prevention Manager, Full-Time, Hybrid Marlborough, MA - Digital FCU

Description

Fraud Prevention Manager, Full-Time, Hybrid Marlborough, MA Requisition Number : FRAUD005303Apply nowPosted : April 25, 2024Full

• TimeLocations Showing 1 locationMarlborough, MA 01752, USADescription ScheduleMonday-Friday 8:00a 5:00pWhat Youll DoSummary/Objective:Responsible for overseeing and managing the credit unions Fraud/Loss Prevention Operations functions.

Provide direction and establish priorities for the credit union's Fraud Prevention program with a focus on leading our Fraud Operations teams; mitigating losses, protecting credit union assets, and reducing reputation risk.

With a heavy focus on continuous improving and efficiencies, operational excellence( Meeting SLAs, improving speed to resolution, Capacity planning, etc) and improving program analytics.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead the continuous improvement charge

• Identifying automation opportunities, policy and procedure enhancements that drive efficiency, identifying opportunities to optimize toolsets and workflows that reduce exposure of fraudulent and improve our ability to prevent fraud.

Coach and develop Fraud leadership team to foster a high performing and engaged leadership culture. Guide the team in adapting to a transformative, champion of change mindset.

Identify Fraud trends and have an awareness of baseline performance so we can better detect before we have an issue.

Improving reporting capabilities to provide actionable insight into team performance, volume management, fraud by type trends, fraud loss and fraud avoidance.

Define long term strategies to ensure that appropriate fraud detection, prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.

Provide Director of Fraud and Chief Risk Officer with monthly and ad hoc management reports of fraud metrics and accomplishments.

Independently evaluate and resolve problems and issues related to areas such as fraud mitigation, staff performance, workflow improvement, and memberWork in conjunction with the Safety Officer to Investigate both internal and external crimes committed or attempted against the creditCollaborate effectively with control owning business lines and peers in other Risk Management departments (ERM, Legal/Compliance, Internal Audit, Information Security, etc.)Assure Fraud Team's compliance with all applicable laws and regulations.

Work with Business areas to understand products and services and develop and implement controls and safeguards.

Perform other job-related duties as assigned by Managers(s).What Youll NeedBachelor's Degree preferred; not required depending onMinimum of 5 years relevant Fraud prevention program experience in the financial services industry and a proven record of accomplishment of designing, implementing and administrating Fraud programs; credit union experience3+ Years experience leading direct reportsWhat We DoDCU is the largest credit union headquartered in New England serving more than one million members in all 50 states.

With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.#INDMIEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

41 CFR c)#J-18808-Ljbffr