- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
-
Experience Ambassador
3 weeks ago
VetJobs Nashville, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Experience Ambassador
4 days ago
Sentral Services Nashville, United StatesAbout Sentral · Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communi ...
-
Experience Ambassador
1 week ago
Sentral Services Nashville, United StatesAbout SentralSentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities ...
-
Driver Ambassador
1 week ago
Circuit Brentwood, United States: · **If you enjoy driving, meeting new people, and supporting our beautiful community all while working in a fun and flexible environment, then we want to talk to you** · **Who Are We?** · Circuit's goal is to reduce congestion and its harmful effects on the environment and our ...
-
Server
3 weeks ago
M Street Enterainment, LLC Nashville, United StatesHospitality - Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community - Expertly performs the role of Ambassador and Experience Guide - Prioritizes the experience of the Guest over personal motivati Server, Hospitality, Restaurant, ...
-
Metro Nashville Government Nashville, United StatesSafety Ambassador-Metro Nashville Public Schools · Print ) · Safety Ambassador-Metro Nashville Public Schools · Salary · $ $19.49 Hourly · Location · Nashville, TN · Job Type · Part-Time Grant Funded · Job Number · MNPS06240 · Department · Metro Nashville Public Schools · Ope ...
-
Host
1 week ago
M Street Enterainment, LLC Nashville, United StatesHospitality - Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community - Expertly performs the role of Ambassador and Experience Guide - Prioritizes the experience of the Guest over personal motivati Hospitality, Leadership, Team Lea ...
-
Bartender
1 week ago
M Street Enterainment, LLC Nashville, United StatesHospitality - Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community - Expertly performs the role of Ambassador and Experience Guide - Actively seeks to make connections with Guests and build relat Bartender, Hospitality, Restauran ...
-
Davidson County-Metro Nashville (TN) Nashville, United StatesPosition Description · This Safety Ambassador position with the Metro Nashville Public Schools helps ensure safety and security of students and school property at Elementary Schools within the district. Observes student activities for safety, patrols hallways and grounds during t ...
-
Full-Time Brand Ambassador
3 weeks ago
AEG Nashville, United States Full timeAlliance Highway Safety is on a mission to save lives and promote awareness of highway safety across the United States. We are seeking a dynamic and outgoing individual to join our team as a full-time Brand Ambassador. This role offers the opportunity to engage with diverse audie ...
-
Operations Professional- Nashville
2 weeks ago
Tiffany & Co. Nashville, United States Part timeThe Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners, and clients to drive store sale ...
-
Social Media Strategist/Manager
1 week ago
Soni Resources Group Nashville, United StatesAs the Social Media Specialist, you will be responsible for developing and executing a comprehensive social media strategy that enhances brand visibility, engages our audience, and drives business growth. You will manage channels including Facebook, Instagram, Twitter, Pinterest, ...
-
Marketing Director
3 weeks ago
LHH Nashville, United StatesThe ideal candidate will be responsible leading an effective marketing strategy to propel company growth. You will work cross-functionally to understand marketing needs, act as a company brand ambassador to external sources, and drive revenue growth through successful marketing c ...
-
Bartender at
1 week ago
Plaza Mariachi Nashville, United StatesOur Bartenders are the ambassadors of Plaza Mariachi. From crafting classic ocktails, to creating regular customers out of first-time guests, we rely on our Bartenders to create a fun, welcoming environment. Z-Bar Bartenders are enthusiastic, determined multi-taskers with a gift ...
-
Security Officer
3 weeks ago
Castle Rock Asset Hospitality Management LLC Nashville, United StatesLOOK NO FURTHER, YOU'VE FOUND THE SPOTMusic City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discover ...
-
Porter
1 week ago
Chief's on Broadway Nashville, United StatesTitle: Porter · Department: Operations · Reports to: General Manager, Assistant General Manager, FOH Operations Manager · Location: Nashville, TN · ABOUT CHIEF'S · Chief's is a six-story bar, restaurant, and live music venue designed to celebrate Eric Church's ever-expanding ...
-
Broiler Cook
1 week ago
M Street Enterainment, LLC Nashville, United StatesHospitality - Positive, welcoming, sincere - Engage guests and unique individuals and valued - members of our community - Expertly performs the role of Ambassador and Experience Guide - Prioritizes the experience of the Guest over personal motiva Cook, Broiler, Hospitality, Resta ...
-
Student Brand Ambassador
3 weeks ago
Kaplan Nashville, United StatesJob Title · Student Brand Ambassador - Vanderbilt University · Job Description · If you are a go-getter, involved on your campus, and want to use your skills to help improve student's lives through education, we are looking for highly motivated Student Brand Ambassadors to jo ...
-
1 Kitchen Host
1 week ago
SH Hotels and Resorts Nashville, United StatesGrow with us... · When restaurant guests arrive at 1 Hotel Nashville, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of th ...
-
Front Desk Manager
1 week ago
White Lodging Nashville, United StatesSummary: · White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. Y ...
Experience Ambassador - Nashville, United States - VetJobs
Description
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full-Time in Nashville, TN - Experience - $16.00 / hr
Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property.
What You'll Do:
Skills and Experience
