Training and Development Manager - Portsmouth, United States - Rivers Casino

Description

Job Summary:

The Training and Development (T&D) Manager oversee training programs, staff, and budgets. They are responsible for creating, selecting and/or facilitating course content and materials for training programs. The T&D Manager is also responsible for Team Member Engagement events, Internal Communications, Leadership Development programs and Diversity, Equity & Inclusion (DEI) initiatives.

Supervisory Responsibilities:

• Yes

Duties/Responsibilities:

• Designs, plans, and implements training programs, policies, and procedures explicitly focusing on leadership development, diversity, equity & inclusion, and performance management.
• Develops and maintains company-wide competency models.
• Oversees company performance management and modifies approach as needed to ensure ongoing effectiveness and relevancy across all business areas.
• Ensures connectivity and cohesiveness between competency models, leadership development, and performance management.
• Conducts annual training and development needs assessments for all assigned departments and areas.
• Trains and coaches peer leadership in employee development efforts and advise on future project implementation.
• Conducts follow-up studies of all completed training to evaluate and measure results and modify programs as necessary.
• Develops and maintains organizational communications to ensure employees have knowledge of training and development events and resources.
• Research new training techniques and suggest enhancements to existing programs to meet the ongoing and changing needs of the company.
• Proposes training and development programs and subjects to peers and leadership.
• Evaluate and recommend the purchase of necessary learning aids and tools for the department, such as specialized software and licenses or recommend developing proprietary software to meet department/company needs.
• Advises leadership to source external vendors for applicable services when appropriate.
• Assures their team's staff's training, development, and performance to retain a motivated, professional workforce that achieves their career objectives.
• Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; evaluates performance and achievement of expectations and desired results; resolves internal or external barriers that prohibit successful goal achievement.
• Driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
• Consults with leadership on the development of their team's strategy.
• Develops and monitors spending against the departmental budget.
• Plans and executes monthly engagement events and initiatives.
• Creates DEI plan for the property. Ensures programs and initiatives are created and implemented.
• Understands the overarching company strategy and communicates and models the organization's core values to create a sense of teamwork and membership among employees.
• Consults with the business to effectively design and streamline applicable processes within the organization.
• Keeps current on external best practices and relevant changes to their field/area; communicates updates to leadership.
• Identifies cost-saving opportunities and potential process improvements.
• Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
• Facilitates all mandatory training (i.e., EEO, Sexual Harassment, Diversity & Inclusion, etc.) and new hire orientation.
• Other duties as assigned.

Minimum Education and Experience Requirements:

• Bachelor's Degree in Business Administration, Human Resources, or any other training/leadership-related field is preferred, or 3-5 years of experience in Training, Operations, or Human Resources
• Project Management experience is preferred.
• Prior event planning experience is preferred.
• Experience with state & federal compliance guidelines is preferred
• Experience working with Microsoft Suite (Word, PowerPoint, Excel)
• Experience with Google Workplace is a plus.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Strong interpersonal skills
• Strong organizational skills (Oral and written communication skills required)
• Establishes open and trusting relationships with staff and engages productively and proactively in business discussions
• Effective time management skills.
• Ability to think critically

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to work onsite.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Must be able to lift up to 15 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.