Customer Experience Specialist - Indianapolis, United States - Godby HPE

Description

Job Description

Job Description Salary:
$19 - $22 DOE
Godby Dispatcher
Enjoy making lives better, including your own? Then Godby is the company for you. We are a locally family-owned company that works hard and plays hard. Come join an environment where teamwork makes the dream work

Godby is looking to fill a seat on the bus for a dispatcher No knowledge of Godby or the trades? NO PROBLEM We provide training and the tools needed to be a rockstar.

Job Description

Enjoy problem solving? You were born to be a dispatcher Our Dispatchers are the go-to person for our technicians and service team.

This job will entail ongoing communication with technicians and customers. As a Godby Dispatcher, you will schedule customers as they call in with their service requests.

You will also support and route the technicians on their daily journey by updating them with necessary information and ordering parts.

Our dispatcher is a key element in making the day go smoothly


Job Duties:
Organizing technician days
Optimizing technician routes
Building relationships with our customers
Responding to service leads
Accomplish and complete tasks with accuracy and efficiency
Answer incoming customer calls
Scheduling customers for service and maintenance appointments
Confirm appointments for the next day
Happy Calls after appointments
Order and Coordinate parts for jobs
Support technician needs while on the job site


Benefits:
401K with Company Match
HSA with Company Contribution
Bereavement Pay
Company events and holiday party
Free Virtual Teledoc
Bonus incentives
Paid Holidays
Third-Party Phone Skills Coaching
Paid Birthday

PTO
Insurance (Health, Dental, Vision, and Life)


Schedule:
Monday-Friday: 8:00 am – 5:00 pm

Pay
19-$22/hr DOE


What you need:
Customer service experience
Ability to prioritize and work in a fast-paced environment with mindfulness of the details
Powerful communication skills
Problem solving skills
Organization skills
Radiate a 5-star experience attitude
Ability to listen and empathize with the customer
High school diploma or GED
Clean background check and drug screen

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