Case Manager - Austin, TX, US

Position Summary · The Case Manager provides individualized support and advocacy to residents and community members participating in Foundation Communities programs, helping them build stability, self-sufficiency, and well-being. This role delivers trauma-informed, person-centere ...

Job description

Position Summary

The Case Manager provides individualized support and advocacy to residents and community members participating in Foundation Communities programs, helping them build stability, self-sufficiency, and well-being. This role delivers trauma-informed, person-centered case management focused on connecting individuals and families to resources that address housing, employment, behavioral health, and family needs.

This position has a specialized focus on supporting pregnant and postpartum families and individuals transitioning from partner shelter programs (SAFE and Salvation Army). The Case Manager brings expertise in maternal health, perinatal mental health, and the unique challenges facing families with young children as they work toward housing stability and economic self-sufficiency. As a key member of the Community Support Services (CSS) team, this position partners with Clinical Specialists, Learning Center staff, Children's HOME Initiative staff, and external organizations to ensure coordinated, holistic support.

Essential Job Functions

Manage a caseload of residents and community members with significant psychosocial or behavioral needs, with emphasis on pregnant and postpartum individuals, families with young children, and those transitioning from homelessness.

Conduct strengths-based assessments including screening for maternal health concerns, postpartum depression, childcare barriers, and workforce participation challenges; develop and implement individualized service plans to promote housing stability and wellness.

Provide case management, advocacy, and referrals to both internal Foundation Communities programs and external community resources, with specialized knowledge of maternal health services, childcare providers, and family-centered supports.

Employ crisis intervention, safety planning, and de-escalation techniques to support clients experiencing acute distress or behavioral health challenges.

Track and document families transitioning from SAFE and Salvation Army shelters, offering case management services and appropriate referrals in compliance with partnership agreements.

Administer time-limited stabilization supports as assigned, including rent assistance and childcare subsidies, maintaining compliance with program eligibility and fiscal protocols.

Collaborate with property management, Clinical Specialists, Learning Center staff, and CSS team members to ensure integrated, trauma-informed care.

Offer consultation to property and program staff on trauma-informed approaches, healthy boundaries, and best practices for supporting pregnant and postpartum residents.

Participate in outreach efforts, including resident events, health fairs, and community activities, to build trust and connect individuals with available supports.

Maintain accurate and timely documentation of client interactions, service plans, and outcomes in compliance with agency and professional standards.

Track and analyze service utilization and outcome data to evaluate effectiveness and identify trends.

Participate in case conferences, multidisciplinary team meetings, and professional development trainings to ensure consistent and coordinated service delivery.

Uphold Foundation Communities' commitment to equity, inclusion, and trauma-informed care in all aspects of service delivery.

Perform additional related duties assigned to support program and agency goals. 

Minimum Qualifications

Bachelor's degree in Social Work, Human Services, Psychology, Public Health, or a related field (Master's preferred).

Two (2)+ years of experience providing case management, advocacy, or supportive services.

Demonstrated knowledge and experience working with pregnant and postpartum individuals or families with young children.

Knowledge of community resources, public benefits, and social service systems, including maternal health services, childcare, and workforce development programs.

Understanding of challenges facing pregnant and postpartum families, including perinatal mental health, childcare barriers, and economic instability.

Experience working within a trauma-informed, person-centered, and culturally responsive framework.

Strong communication, problem-solving, and organizational skills.

Ability to build trusting relationships with diverse residents and community members. Proficiency in maintaining accurate, timely documentation and managing multiple priorities.

Must be willing to work a flexible schedule, including occasional evenings or weekends, to meet program or community needs.

Must be able to travel or commute regularly to various Foundation Communities properties and locations as needed.

Preferred Qualifications

Bilingual (English/Spanish) preferred.

Specialized training in perinatal mental health, postpartum support, or maternal and child health.

Experience working in supportive housing or with residents facing homelessness, behavioral health challenges, or complex life circumstances.

Experience administering direct financial assistance programs with demonstrated fiscal accountability.

Pay Information: range_$60k____

Physical Demands/Work Environment

This position operates within multifamily housing communities that may present challenges related to housing instability, behavioral health needs, and socioeconomic stressors. The role requires flexibility, composure, and strong interpersonal skills to engage effectively with diverse populations in a dynamic environment that may occasionally involve crisis situations or residents with complex needs.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.