Retail Apparel Manager - Elgin, United States - Thunder Tower West Harley-Davidson

Description

• Ensure General Merchandise Associates are well trained and available when needed.
• Design displays for merchandise, which are appealing to customers. Making effective use of Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins and Window Displays.
• Help regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with the P&A manager, if possible.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist sales staff as needed.
• Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing inventory reports and sales goals.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Set-up and maintain a smooth-running, efficient, appealing retail environment for the General Merchandise department.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Ensure employees receive individual and team goals to help meet team sales goals.

• Employ sound management practices to ensure the General Merchandise department contributes acceptable levels of gross & net profit.
• Maximize return on investment of General Merchandise inventory.
• Grow the volume of General Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales and promotional campaigns for merchandise. Take care of all Business Promos.
• Communicate regularly with the Harley-Davidson Motor Company regarding policies, product availability, product style options, new/future product line, price book updates and studies.
• Benchmark other retailers to determine "best practice" standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Operator or General Manager as requested.
• Develop monthly and annual objectives for the department in collaboration with the Dealer Operator or General Manager.
• Attend training sessions (P. A. C. E., Harley-Davidson University, etc) to keep skill sets current with merchandising trends & inventory control issues.

• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, promotions or new merchandise to staff and customers.
• Handle customer complaints reasonably, show empathy and a positive attitude, and demonstrate our commitment to "Making Things Right".

• Plan and execute "exceptional" promotions to bring both "new and existing" customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spent.
• Work closely with Marketing to create and initiate advertising promotions.

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.