Senior Director of Event Operations, Gaming and Cyber - rd Ave, New York, NY , USA

Company Description · Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Te ...

Job description

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

Job Description

This role is based in our 605 Third Avenue, New York office.

The Senior Director of Operations leads the operations department in its strategy and team development to ensure the successful operational delivery of the GDC & BlackHat Festivals.  Working closely with the Heads of each operational team they will ensure that the strategy is communicated clearly and effectively to enable the teams to set priorities and processes accordingly.  This role will ensure that there is a consistent focus on the team development and resourcing.  This role will act as the ultimate point of escalation with regards to operational delivery for the operations team, other internal departments and suppliers.

The role will require travel to the festivals, site visits and regional offices. You'll

• Work with our Global Operating Officer on implementing new structures and ways of working following the team transition into Informa Festivals
• Work with Gaming (GDC) & Cyber (BlackHat / Sector) leadership teams to establish priorities for the festival cycles including but not limited to show strategy, CSR initiatives, processes and timelines
• Effectively communicate the business strategies to the operations teams to ensure full alignment with operational delivery
• Work with the heads of each operations team to ensure collaborative and efficient processes and communications are in place between them.
• Ensure the wider internal teams understand the roles and responsibilities of all 3 elements of the operations team to encourage efficient collaboration between departments

Festival, Commercial & Content Operations

• Oversee resource planning and management within the operations teams to ensure workloads are manageable and promote high performance
• Be a point of escalation for full operations team, internal departments and suppliers both during planning cycles and onsite at our shows
• Focus on forward planning for future shows including venue, procurement and supplier planning

Qualifications

• Proven large-scale international event experience, essential
• Strong planning, prioritisation and implementation skills
• Ability to think creatively and strategically
• Negotiation and financial management skills
• Ability to work in a high-performing, fast paced environment
• Manages stakeholders and team with confidence and empathy
• Good communications skills and great customer service

Special requirements

• As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
• This role is essential to the onsite delivery so it is necessary that the successful applicant is able to travel, including but not limited to Singapore, UK, Canada, Europe and United States of America.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $150,000 - $170,000 based on experience. 

This posting will automatically expire on 6th March 2026

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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