Bilingual Customer Service Representative - Orlando, United States - Insight Global

Description

Position: Bilingual Customer Service Representative

Location: Pembroke Pines, FL

Pay Rate: $19-$20 Hourly Based On Experience

Looking to HIRE RIGHT AWAY

GREAT Company Culture and Growth Opportunities

Must-Have Skills:

• 1+ Year of Call Center experience
• Ability to handle calls in a professional and efficient manner
• Computer proficiency in MS Office and strong typing Skills
• Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
• High character and professionalism
• Bilingual in Spanish or Creole

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Averages answering approximately 60+ inbound calls per day .
• Establishes understanding of customer needs, issues, and requests.
• Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
• Uses Tower system to gather information, provides information, and/or update customer records.
• Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness