Customer Service Rep III - Reading, United States - Hubbell

Description

Job Overview

The Customer Service Representative III will provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.

A Day In The Life

• Answer customer inquiries for all customer types, including our larger, more established accounts (verbal, fax or other):
  • Quote price and delivery;
  • Provide proper part numbers;
  • Provide order status and other pertinent information.
• Process customer orders, including system and project related requirements, entering orders on the computerized order entry system, and assigning the following:
  • Customer number
  • Price codes
  • Commission terms
  • P.O. number
  • Part numbers/ quantity
• Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.
• Knowledge of product to provide basic technical assistance to our customers.
• Serve as a liaison to regional sales representatives and manufacturer representatives, providing product and customer related information to service our customers.
• Other duties as assigned.

What will help you thrive in this role?

• High school diploma required/college degree preferred.
• Minimum of 3-5 years previous customer service experience.
• Experience in a manufacturing environment preferred.
• SAP experience a plus
• Salesforce experience a plus
• International/ Export experience preferred

Competencies

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.