Automotive Service Fixed Operations Trainer - Plano, TX
21 hours ago
Job description
Corporate Fixed Operations Trainer
Huffines Auto Dealerships
Why Work at Huffines:
Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet,
Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance,
and commitment to "WOW" our customers, team members, community, and peers.
Join a company consistently voted a "Top Places to Work" in DFW, where growth, opportunity, and customer excellence drive everything we do
The Ideal Huffines Candidate:
- Posseses the unique skill of training facilitation, content delivery, and staff development consultation
- Demonstrates an honest, caring, and servant's leadership mindset
- Is a highly motivated self-starter
- Has a proven track record of sustained success and progressive growth in leadership roles
- Is dedicated to delivering world-class customer service
- Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence
- Has strong understanding of Reynolds and Reynolds, Dealertrack, and X-Time applications
Corportate Fixed Operations Trainer Job Description:
The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.
Corportate Fixed Operations Trainer Responsibilities:
- Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promoting process improvement
- Conduct periodic process audits and create action plans
- Train to Huffines' standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
- Train Service Advisors on multi-point inspection review, effective sales presentations, and closing service sales
- Serve as a subject matter expert for all Express operations
- Increase CSI scores through training, follow up, and monitoring
- Perform individual training on the drive and in a classroom environment
- Develop executive-level analysis reporting on training ROI and proficiency
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Assist with and execute other operational activities as assigned by manager such as project work and training
Corportate Fixed Operations Trainer Requirements:
- 2+ years training facilitation experience (classroom, small group, and individual)
- A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
- Previous experience as a consultant with a National/Regional based consulting company (preferred)
- Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
- Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X-Time
- Strong technical and analytical abilities
- Ability to identity opportunities for growth and improvement, while creating value and buy-in from Fixed Ops team members including Service professionals
- Understanding of federal, state and local regulations
- A valid driver's license
Huffines Compensation and Benefits:
- Competitive market wages
- Option benefits including medical, vision, dental, and Health Savings Account (HSA)
- Flexible work week with no mandatory overtime
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO accrues from first day of employment)
- Paid holidays
- Chaplain Services
DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing hipr
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