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- Assure a quality customer experience by providing timely and accurate assistance to customers via phone calls and email inquiries.
- Interface with sales channels to research complex billing-related issues and communicate directly with customers to resolve issues efficiently.
- Accurately and timely create, submit, review, and close commercial iVue Service Orders for retail commercial customers and Wholesale partners.
- Ensure necessary documentation is complete and concise to facilitate clear communication, coordination, and accountability.
- Collaborate with other departments to support customers and ensure seamless service delivery.
- Maintain knowledge of all aspects of the billing cycles and perform ongoing audits of the end-user billing system.
- Identify and correct inconsistencies/errors in account entry that may result in billing errors using various reports and reporting tools.
- High School diploma or equivalent, plus two years of college preferred.
- Minimum three years' experience in customer relations within the Telecommunications industry preferred.
- Excellent verbal and written communication skills.
- Superior time management, attention to detail, and organizational skills.
- Ability to multitask easily and prioritize multiple work assignments effectively.
- Knowledge of company products and services, including voice (TDM and IP), long distance, Internet, WAN, hosting, collocation, SIP, and HPBX.
- Proficiency in operating office equipment and software, including personal computers, calculators, copiers, faxes, PDFs, and telephone systems.
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
Business Services Representative - Rochester - GoNetspeed

Description
Job Title: Business Services Representative
At GoNetspeed, we believe in the power of connectivity and delivering exceptional customer experiences.
The Business Services Representative is a critical role that supports commercial accounts in our retail and wholesale sales channel. This individual will process requests, create accounts, make changes to accounts, and terminate accounts with a focus on ensuring 100% accuracy in our billing system.
Key Responsibilities:
Requirements:
About Us:
GoNetspeed is an equal opportunity employer and does not discriminate based on age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
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