Health Benefit Advisor Level I - Worcester, United States - Family Health Center

Description

Job Description

Job Description:

The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance for health
coverage. The HBA provides follow-up to determine and ensure enrollment within the health center and during outreach
services.

Educational Requirements:

Two to four years college, post-high school training required. BS/BA preferred.

Experience Required:

Two to four years of experience in human services or healthcare role required. Demonstrated knowledge of
current health care reform regulations and processes, including experience with
Virtual Gateway strongly preferred. Familiarity with managed care plans preferred. Position requires strong customer service and
prioritization skills.

Professional Licensure/Special Skills and Certification Required:

Required: Bilingual in English and one of the languages
to serve the patient population. Demonstrated clerical and computer skills required. Must have adequate reading and writing skills
in both languages.

Interpersonal Relationships/Organizational Expectations:

1. Commitment to providing health care to families in a medically underserved community.

2. Willingness to be flexible in the development of new methods of health service delivery.

3. Ability to deal with sensitive information in a highly confidential manner.

4. Effective communication skills, both oral and written, with patients, families, visitors,
co-workers, health care professionals, funders and other regulatory agencies.

5. Ability to function independently with minimal supervision, and to plan, coordinate,
and carry out those tasks necessary to meet the job responsibilities.

6. Awareness of resources available within the health center to accommodate the needs of
patients.

7. Commitment to providing cost conscious, fiscally responsible, timely, efficient,
effective, safe, patient-centered, culturally competent, equitable, and
participatory health care.

8. Processes personal health information in accordance with FHCW HIPPA policies and
procedures.

Supervisory Responsibilities:

None

Reporting Relationship:

Reports to the Coordinator of Health Benefits & Registration

EOE