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    Field Service Leader - West Palm Beach, United States - Emcor Inc

    Emcor Inc
    Emcor Inc West Palm Beach, United States

    3 weeks ago

    Default job background
    Description
    About us:

    As an $80M full-service commercial air conditioning company, Hill York provides system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems.Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities to new plateaus of indoor comfort and energy efficiency.

    Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

    Hill York is a wholly owned subsidiary of EMCOR Group, Inc., a Fortune 500 company.

    We are a Drug Free Workplace and an Equal Opportunity Employer.

    JOB SUMMARY:

    Hill York seeks a Field Service Leader who will assist Service manager in the day-to-day duties and operation of the field service side of the business.

    ESSENTIAL DUTIES and RESPONSIBILIITES:
    • Assist dispatch team in proper delegation and staffing of jobs by attending daily Teams meetings and working with the dispatch team to make decisions that best fit the needs of the customer
    • Hands on training of technicians to develop a team focused on the goal of world class service by performing quality, timely and accurate service
    • Lead by example and help the field team wherever skills are needed
    • Take an active role in teaching technicians how to be successful in the industry
    • Help recruit new talent that will advance our team
    • Perform customer service and satisfaction check ins through regular site visits and conversations
    • Serve as lead for agreement turnover walkthroughs.
    • Balance billable time while utilizing non billable time to best serve the company and customers
    QUALIFICATIONS:
    • Minimum 10 years HVAC field experience
    • High school diploma or equivalent
    • Works well in a team environment.
    • Demonstrates excellent attention to detail.
    • Must be customer-focused and professional with both oral and written communication skills
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