Front Office Manager - Embassy Suites Denver Tech Center North
Found in: Lensa US
Embassy Suites Denver Tech Center North is inviting you to join our team Our culture is to provide a fun environment with motivated staff who are inspired to deliver attentive service to our guests.
As nationally branded, Embassy Suites by Hilton Denver Tech Center North and Spire Hospitality, we pride ourselves on supporting, encouraging and coaching our fellow team members to provide outstanding guest care and satisfaction.We provide the finest of accommodations with guest service second-to-none. At Spire Hospitality, your success is our primary mission. We offer competitive wages, an excellent benefit package, 401k matching, paid time off including holiday pay, a free meal during your shift, free parking and Hilton brand hotel room discounts
The Front Office Manager with Embassy Suites Hotels oversees all front office operations to ensure profitability, control costs and quality standards required for total guest satisfaction.As a Front Office Manager, you would be responsible for performing the following tasks to the highest standards:
Manage front office policies and procedures
Motivate, coach, and develop front office personnel
Maintain and manage room reservations and front office staffing budget
Communicate with guests and leadership peers
Assist with the completion of guest registration
Review & Correct financial discrepancies
Respond to guest inquiries in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
This is not an all-inclusive list of objectives.
We are recruiting team members with demonstrated experience to deliver the following:
Experience as an Assistant and/or Director of Front Office Operations (2-5 years)
Experience leading, coaching, and developing a team of professionals
Availability to work a flexible schedule, including weekends
Proficient using both Software and Database Applications
OnQ Knowledge preferred
Leadership experience with developing subordinates for career advancement
Passionate customer service provider
Proven leader in the hospitality industry and in our communities.
TakesOwnership of his/her actions and decisions
Executes with a sense of urgency and discipline
Punctuality and Perfect Attendance
Business mathematical aptitude
Effective Verbal & Written Communication Skills
High school diploma or the equivalent
College education preferred
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