Belcan B

PC Support Coordinator - CT

Found in: Jooble US

Description:

#nowhiring PC Support Coordinator, New Britain, CT


Belcan is excited to be working with our aerospace client in hiring a PC Support Coordinator for a temporary to permanent opportunity in the New Britain, CT area.


Pay Rate: $25-$27/hr
Shift -8am-5pm


Responsibilities


-Serve as the first point of contact for customers seeking technical assistance during standard
operating hours 8am - 5pm

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Assist with onboarding of new users
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Follow and/or document IT processes & procedures
  • Identify and suggest possible improvements on existing procedures

Qualifications
  • Windows 10 (intermediate) and Windows 7 (expert)
  • Microsoft Office applications including but not limited to Office 2013, Office 365 and Skype
  • Supporting audio/video conferencing equipment
  • Troubleshooting & maintenance of networked laser printers
  • Troubleshooting devices in an enterprise domain network
  • Active Directory (reset password, create PC accounts)
  • Adobe and Antivirus products
  • PC Imaging with Microsoft Deployment Toolkit
  • Dell Laptop, Thin Client and Desktop Troubleshooting & Support
  • Support & Maintenance of Scanners and other portable handheld devices
  • Troubleshooting iPhone and current iOS
  • Basic understanding of TCP/IP, Networking, VPN and Wireless technologies
  • Basic knowledge of VOIP systems
  • High comfort level with remote support technologies (RDP, CMRC, Skype, etc.

Education
-High School or equivalent

If you would like to learn more about this exciting aerospace client, please reach out.


Pay Rate: $25-$27/hr
Location: New Britain, CT
Zip Code: 06051
Area code: 860, 959
Start date: Right away
Keywords: #pcsupport, #desksidesupport; #nowhiringnewbritain


Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.


calendar_today 2 days ago



location_on New Britain, United States

work Belcan

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