ZieglerCat Z

Service Writer

Found in: Lensa US

Description:
Ziegler CAT has an opening for a Service Writer.

The Service Writer is responsible for determining the customer's service needs, preparing the quote and delivering to Service Representative in a timely manner along with managing the warranty parts inventory process.

Responsibilities:
  • Prepares quotes by obtaining information discussed with and agreed upon by the customers
  • Maintains department records of contamination control reports and samples
  • Answers phones and assists with Internal Customers
  • Manages outside purchases (Code P.O., charge out to work order and track shipment)
  • Manage Warranty parts inventory processing
  • Support Service Department with large parts orders and back orders
  • Inventory service supplies inventory
  • Support scheduling and parts ordering of preventative maintenance contracts
  • Follows up on backorders and expired quotes
  • Manage T/A inspections for customers at local branch locations
  • Monitors reports for managers on: (PIP/PSP campaigns, PM contract scheduling, etc.)
  • Pre-order parts for service letter campaigns and schedule with Service Departments for repair
  • Manage Warranty parts inventory pick up, storage and disposal
  • Works with Technicians to develop accurate estimates for Customer's machines
Qualifications:
  • 2 or 4 year Degree strongly preferred, High School Diploma Required
  • 1-3+ years customer service experience preferred
  • Strong Microsoft Office experience (Outlook, Word, Excel)
  • Basic phone skills (able to provide a pleasant customer experience)
  • Personal Attributes: Attention to Detail, Commitment / Dependability, Efficiency, Planning and Organization, Teamwork
Minimum Physical Requirements:
  • Talking, hearing, use of hands
  • Working Conditions are primarily indoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Ziegler Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

For more information about your equal employment opportunity rights and protections, click here and here.

For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.

For information about Pay Transparency Nondiscrimination

Special Assistance and Accommodation for Applicants with Disabilities

calendar_today 2 days ago



location_on Atlantic, United States

work ZieglerCat

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