Technical Ops Support Analyst
Found in: Lensa US
If you are interested then please reach out to me at [email protected] Title:
Technical Ops Support Analyst
Duration: 6+ Months
Develop an in-depth understanding of the , Venere Connect, and hotel inventory system as well as the related business impacts
Work closely with hotel partners and internal customers for problem resolution and escalationProvide technical support resolving complex issues with partners' connectivity systemGenerate system reports and identify action itemsEscalation of cases to meet the defined Service Level Agreements and Key Performance Indicators Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature Support Market Managers and Market Coordinators in daily operations for hotel partners Assist in preparation and distribution of daily, weekly and monthly reports Generate adhoc database reports Maintain status schedule of data completed, data in progress & data waiting to be processed Maintain open dialogue with Market Manager, Market Coordinators and Regional Director Act as a liaison between the frontline Market Management team (Market Managers and Market Coordinators) and the technology product development teamAbility to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessaryRequirements:
BS/BA or equivalent experience and proven experience of technical analysis experience in a customer support environment
Proven experience in an analytical role involving strong research and solution design skills in a technology environmentA solid understanding of web technology, especially an analytical understanding of XML and web services Aptitude for data analysis:
Excel, basic concepts of SQL and ideally a practical knowledge of databasesExcellent interpersonal abilities along with good oral and written communication skills.A passion for customer service and above average patience and diplomacyCapacity to work independently with minimum supervision within a remote office and coordinate work within the teamProficiency in Microsoft Word and Excel and usage of the InternetAbility to work and thrive in a multitasked, fast paced environment Professional,
- get it done
Junior level resource with some basic experience
Medium level resource with significant experience
Senior resource with considerable and extensive experience
Best regards,Sachin SondhiyaAssociate Technical RecruiterInfotree Global Solutions Inc.
You seek, We Deliver.438-814-0271 (Direct)(734) 256-7515 (Cell)[email protected]LinkedIn:
InformationAll your information will be kept confidential according to EEO guidelines.
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