Dunkin Donuts | T Mart: Shift Leader
Found in: Lensa US
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
? If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for a Dunkin/Baskin franchisee is a great career choice.
Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two.
Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job.
If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchiseCrew Members play a vital role in delivering great guest experiences and Making it Right for our guests every day.They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment.
They work as part of a team to meet our Guests needs and give them a reason to come back.Team Environment Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
Operations Excellence for Guest Satisfaction Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
Shift Leader Responsibilities:
Leads Operational Excellence and the Guest ExperienceEnsures the restaurant meets safety, sanitation, and cleanliness standards during shiftEnsures self and team handles all Guest concerns with a sense of urgencySolicits and listens to all Guest feedback and provides information to Restaurant ManagerExecutes travel paths and take appropriate actions that drive hospitality behaviorsEmpowers the team to satisfy Guest needs and resolve concernsRemoves barriers to delivering Hospitality behaviors during shiftRole models expected behavior and coaches team on hospitality standardsLeads Operational Excellence and the Guest ExperienceRole models expected behavior and coaches team on hospitality standardsEnsures the restaurant meets safety, sanitation, and cleanliness standards during shift
Builds Team Talent:
Treats all team members fairly and with respectSupports the training of new team membersRecognizes team members for team contributions.
Holds team members accountable for their behavior and performance during shift
Provides coaching to team members to improve performance during shiftProvides communication to team about goals and performance for shiftBrings staffing and performance issues to the attention of Restaurant ManagerExecutes team service through effective deployment and communicationShows up for work as scheduled and is ready to work on timeStays focused on the Guest and accomplishes all work assignments with excellenceResponds positively to coaching and direction given Qualifications:
SkillsAble to clearly express oneself verbally and in writing (English)
Math and financial management
Restaurant, retail, or supervisory experienceAt least 18 years of ageBrand:
Address: 1502 W.
Broadway, Ste 100 Madison, WI 53713Property Description:
calendar_today 2 days ago
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