American Career College A

Senior Admissions Advisor

Found in: Lensa US

Description:

SUMMARY:

Under direct supervision, the Admissions Advisor, Senior is responsible for prospective student entrance process of the campus Admissions Department with emphasis on customer service. Assists other Admissions Advisors to help them achieve their goals. Gathers information on students, pre-screens and pre-qualifies potential students. Performs all duties of the Admissions Advisor. Performs routine clerical, office and data entry tasks. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the college.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.)

  • Handles high volume of student inquiries and follow up activities. Continuously follows up on prospective student inquiries and assigned inquiries in a timely manner. Notates conversations with prospective students in Customer Relationship Management software. Sends marketing materials to prospective students.
  • Ensures Admissions team meets goals. Assists Admissions Advisors with prospective student obstacles such as childcare, financial problems, transportation needs and work schedule. Assists with monitoring Admissions Advisors telephone activities. Lends support to Admissions Advisors in order for them to achieve goals.
  • Strives to secure higher quality assurance evaluation scores than the Admissions Advisors.
  • Maintains an acceptable level of prospective student referral inquiries. Responds to all inquiries in a timely manner. Manages conversion rates, such as inquiries to appointments, to meet goals.
  • Assists prospective students with completing enrollment packets. Verifies and records prospective student information. Completes tuition information sheet for Financial Aid department. Discusses financial obligations with prospective students. Reviews students Financial Aid outcomes to determine affordability.
  • Addresses questions and concerns from new students. Emphasizes importance of orientation to new students.

EDUCATION:

  • High school graduate or equivalent required

KNOWLEDGE/EXPERIENCE:

  • Two to four years prior experience in a counseling or marketing related environment required.
  • Experience with MS Office.
  • Experience with data entry and multi-line phone aptitude.
  • Experience with reception and telephone techniques.
  • Ability to maintain confidentiality of all associate, student and administrative information.
  • Ability to work effectively in a highly ethnic and culturally diverse student and associate community.
  • Ability to exercise excellent customer service skills.
  • Excellent analytical and organizational skills.
  • Ability to demonstrate strong professional written and verbal communication and interpersonal skills.
  • Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
  • Ability to work with individuals at all levels of the organization.
  • Willingness to work a flexible schedule.
  • Ability to exercise good judgment.
  • Ability to conduct individual or group information sessions.
  • Ability to make procedural decisions and judgments with skills in gathering data, compiling information, and preparing reports.

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calendar_today 1 day ago



location_on Anaheim, United States

work American Career College

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