CES Limited C

Administrator HR Associate Relations

Found in: Jooble US

Description:

GENERAL FUNCTION

Partner with and serve as a resource to management to promote positive associate relations that support Luxottica's HR strategy, including but not limited to: interpretation of company policies, address associate performance issues, identify resources to support managements' HR needs, counsel management regarding their responsibilities, support compliance efforts and coach on changes in relevant laws/regulations.

Consult and investigate associate open door concerns and bring resolution to the associates' concerns in a timely manner.

MAJOR DUTIES AND RESPONSIBILITIES

Provide exceptional customer service to managers and associates via telephone and e-mail communication. This includes responding to caller inquiries quickly, completely, and professionally. Educate/ managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.

Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Ability to understand and apply Company policy/procedure and applicable law, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company's HR strategy.

Accountable for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Expertise.

Coach and consult with store managers in writing and delivering feedback in a manner that will motivate associates to improve while also providing solid documentation for terminations if needed. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverage exceptional active listening skills to issue spot and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased.

Recommend policy revisions based on current store trends, legal changes, and required clarifications. Provide support to positive Associate Relations through proactive oriented projects and initiatives. Effectively utilize computer systems to capture issue details without effective biases (facts only); investigate prior issues and resolutions; and pull data for risk assessments and trends. Identify, compile, and analyze relevant HR trend data, prepare reports, and present conclusions.

Educate managers on proper training for associates, including required training for HR compliance.

Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.

Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations.

Conduct Exit Interviews.

QUALIFICATIONS
Knowledge and skills

Excellent customer service, communications and interpersonal skills

Excellent active listening and comprehension skills

Ability to accurately document as necessary risk management

Willing and capable of independently make a decision

Demonstrates customer sensitivity; including development of consultative approach to resolve issues

Ability to remain calm and demonstrate flexibility in high pressure situations

Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company

Ability to conduct investigations in a neutral manner

Ability to maintain confidentiality

Excellent written and verbal communications

Strong critical thinking skills

Strong organizational skills

Strong attention to detail

Knowledge of Federal and State Employment Law

HR GENERALIST ROLE 2 OPENINGS (1) OPENING -----2ND SHIFT 4PM TO 230AM - MON - THURS (1) OPENING -----W/E SHIFT - 1st Rotation 7am-7pm x 3 days (F, S, Sun) 2nd rotation 2pm 2am x 3 days (f, S, Sun) then back to 1st rotation hours.

Location - Lockbourne OH

Social Security Number Verification

Education Verification (per institution) (Highest degree)

Employment Verification (standard handling is 3 attempts over 3 days) (Years of Employment History (All Employers), for the last 5 yrs, up to 3 searches)

Reference Check (Up to 2 searches)

Statewide In Lieu of County Criminal (Felony and Separately Held Misdemeanor (primary and secondary court search)) (7 year residence history based on given address(es), up to 10 searches, up to 3 names, 7 yrs deep at courthouse)

National Criminal Record File Adjudicated

5 Panel Drug Screen Required

calendar_today 4 days ago



location_on Columbus, United States

work CES Limited

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