OrthoConnecticut O

Call Center Representative

Found in: Jooble US

Description:
OrthoConnecticut, The Region's leading Orthopedic Specialists.

Delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954.

Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof.

Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience.

One thing that hasn't changed since in 1954:
our commitment to you.

OrthoConnecticut offers a competitive benefits and compensation package to include but not limited to generous PTO, standard holidays, 401k, health, dental, vision, company paid life/AD&D insurance and more.

We are looking for a full-time, self-motivated and organized individual to join our dedicated team of health care professionals where patient care comes first.

GENERAL STATEMENT OF DUTIES:
The Call Center Representative's primary responsibility is to schedule new patients for all physicians in accordance with core schedule and on-call schedule; follow protocol pertaining to any daily changes in physician's schedule; thoroughly and accurately complete patient registration to include, but not limited to collecting/verifying insurance information and eligibility

Primary Functions Call Center:
Schedule new patients for all physicians in accordance with core schedule and on-call schedule
Follow protocol pertaining to any daily changes in physician's schedule
Thoroughly and accurately complete patient registration:
Reason for appointment
Physician preference
Workers compensation or motor vehicle related injury
Insurance card required at time of appointment
Physician referral insurance requirements
Collect all required meaningful use information
Ethnicity
Smoking History
Active medications
Medication Allergies
Prepping Accounts
Print out daily charge tickets in advance of scheduled appointments and preps per policy
Review 90 day globals
Add/verify co-pay collection
Verify PCP and referring physician
Confirm physician referral requirements
Review eligibility reports for inactives and AAA's
Adhere to scheduling protocol and/or redirect to Physician Secretary for clarification

Maintain patient log for purposes of tracking daily registration activities Pre-Certification: Verifies insurance coverage to obtain precertification/authorization for all radiology tests, specialty injections, and other services as needed.

Maintains contact with testing facilities regarding scheduled tests/STAT orders
Faxes all pre-authorized services to facilities, and makes any changes, as needed.
Enters benefits and precertification/authorization into EMR system.
Follows up daily on all pending orders, obtaining office notes if needed for insurance companies Qualifications REQUIRED KNOWLEDGE,

SKILLS AND ABILITIES:
At least 1 year of Medical office administration experience preferably patient scheduling
Knowledge of practice management scheduling systems, ie. Centricity
High school graduation or GED; post graduate degree preferred
At least one year of work experience in a medical office setting
Knowledge of medical office procedures and insurance verification
Ability to demonstrate a mature, dependable, and responsible approach when interacting with patients, physicians, co-workers, and additional outside sources
Proactive self-starter
Understands referral requirements of major third-party payers
Ability to multi-task, prioritize and exceptional attention to detail
Excellent organizational, verbal and written communication skills

ACCEPTABLE EXPERIENCE AND TRAINING:
High school graduate or GED
Knowledge of medical terminology desirable
One year office work experience
Computer savvy
Previous insurance experience is desirable
Must be able to multi-task

We are looking for a full-time, self-motivated and organized individual to join our dedicated team of health care professionals where patient care comes first.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

calendar_today 4 days ago



location_on New Milford, United States

work OrthoConnecticut

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