Rooms To Go Corporate | Our Company R

Retail Tech Ops Manager

Found in: Jooble US

Retail Tech Ops Manager The Retail Tech Ops Manager oversees the nationwide Tech Ops support team.

This person is responsible for all of the Tech Ops team members and the IT technology used across the Rooms To Go retail locations.

The ideal candidate will demonstrate a high level of business acumen, critical thinking, possess the ability to inspire their team and build strong relationships with our retail leadership.

The Tech Ops Manager should be capable of managing multiple simultaneous demands, delivering timely results, and will lead the team to operational excellence through continual service improvement.

The Tech Ops Manager will possess excellent communication and interpersonal skills.

Manage the operational direction for the CATS organization, its services, and its functions.
Oversees the internal IT Support functions
Set objectives for technical operations as well as implement action plans necessary for achieving set targets.
Build and maintain a strong partnership with level 3 (Engineering) from product development lifecycle to support
Respond to the organizations changing business requirements while maximizing value, and reducing incidents, disruption, and decreasing re-work.

Establish and maintain a professional working relationship with all IT users, IT staff, external vendors, and the business leadership.

Coordinate the operational aspects of a technical process to ensure the smooth running of corporate affairs and store affairs.

Partner with Engineering in the development and application of firmware, software, and hardware solutions to meet the technical requirements of a company.

Collaborate with other IT organizations to ensure a strong alignment (strategy, goals, objectives, measurements, etc.) that enables us to collectively meet customer and organization goals.

Inspire internal and vendor teams to achieve the highest possible levels of customer satisfaction, duties include championing operational excellence initiatives involving the continued maturing of ITIL-based processes.

Lead service improvement initiatives, manage large-scale change, and engage all stakeholders including internal customers, peers, staff, and outside suppliers to achieve sustainable improvements in performance.

Impact the operational effectiveness of IT systems by ensuring that the daily activities needed to manage the IT services and the supporting IT infrastructure are conducted in the most efficient manner possible.

Directs and prioritizes workload, conduct effective resource management to ensure adequate capacity for current and forecast needs.
Performs salary administration and conducts interviews and makes recommendations for new hires, consultants, and/or replacement personnel.

Maintain human resource and education plans to ensure staff is trained and career objectives are clearly understood by the team.

Validation of compliance to policies, standards, processes, procedures, controls and oversee enforcement efforts to ensure services are being provided with a high level of quality.

Evaluates prospective technology suppliers following the Supplier Strategy, and select the most suitable supplier.

Identify critical success factors for the operation and drive the development of metrics and reporting to better target and measure success.

Ensure that we consistently meet service level standards while increasing value on a period-over-period basis.

Works efficiently under conditions of multiple deadlines and changing priorities to produce high-quality material with meticulous attention to detail.

Manage Continual Service Improvements through monitoring performance against established targets, identifying areas of opportunity, and driving improvement and organizational maturity


Bachelors degree in computer science or information systems or an equivalent combination of education and 7 years minimum in IT management.

Seven or more (5+) years or more of work experience in an IT support or technology team.
Five or more (3+) years of IT management experience.
Expected travel: 50% - 75% (based on need)
Candidates need to have verifiable expertise with:
Leading meetings, speaking in front of large groups, and presenting technical and business information to stakeholders.
Mentoring and coaching others.
ITSM practitioner, achieving results through leveraging best practices.
Supporting and working within a large enterprise.
Requirements gathering.
Continual Service Improvement.
Resource management and prioritization.
Developing product lifecycle road maps.
IT Facilities Management (Capacity planning for power, space, and cooling).
Project Planning and resource allocation.
Reporting tools and designing metrics.
Troubleshooting system performance and availability issues.
Candidates should have advanced knowledge of:
IT Service Management processes and tools.
Program / Project Management.
ITAM processes and tools, including auto-discovery and reconciliation.
Microsoft SCCM, and similar endpoint management solutions.
Mobile Device Management (MDM) solutions.
Operating Systems (Windows, Apple, Android).
Candidates should be familiar with:
OSI Model, IP (TCP\UDP) addressing and troubleshooting, WLAN.
Payment Card Industry security standards.
Supporting retail, point of sale, and distribution center environments. Rooms To Go is an equal opportunity employer.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

#DICEPOST Applicants must be authorized to work in the U.S.

#corp Brand:

Rooms To Go Corporate
Address: 11540 Highway 92 East Seffner, FL - 33584
Property Description:
Seffner Office

Property Number: 00000-RMS

calendar_today 4 days ago

location_on Seffner, United States

work Rooms To Go Corporate | Our Company

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