PeopleShare Inc

Customer Service Rep - $17/hr - $19/hr for Supervisors

Found in: beBee S2 US


Are you an experienced admin or call center/customer service rep? Peopleshare is currently looking for onsite reps in the Richmond Virginia area. This is a direct hire opportunity If you have customer service skills and can complete data entry work this might be a great fit for you. Supervisors needed as well This position will start 10/22/21.

Job Details for Customer Service Rep - $17/hr - $19/hr for Supervisors:

  • Schedule: 7am to 4pm OR 8am to 5pm
  • Pay Rate: $15/hr - $17/hr for supervisors

Job Responsibilities & Description for Customer Service Rep - $17/hr - $19/hr for Supervisors:

    • As assigned, review case file (such as wage, tax, benefits, collection information) to identify problem and determine plan of action.
    • Work with other agency staff to collect and analyze data, as necessary.
    • When a problem is identified, initiate action to locate and schedule meeting with claimant and employer(s), conduct interview with relevant parties, administer oath for affidavits, document written statements, prepare a written report of investigation, determine status (fraud, non-fraud, administrative error, etc.), and make final recommendation to resolve case.
    • Meet with staff and/or customers in person to discuss case, audit findings, and/or corrective action plans.
    • Maintain current knowledge of and complete mandatory training related to applicable laws, regulations, Department of Labor (DOL) standards, and agency procedures.
    • Provide assistance and respond to inquiries from internal and external customers regarding benefit programs and operations and manage confidential records.

Job Requirements for Customer Service Rep - $17/hr - $19/hr for Supervisors:

    • Candidate must possess a high school diploma or equivalent
    • Type 35 WPM without errors
    • Strong computer skills
    • Excellent written and verbal communication skills
    • Professional grammar and ability to read and write English
    • Excellent listening and comprehension skills with an attention for detail
    • Multi-tasking (typing while navigating different interfaces and talking)
    • Availability to work flexible shifts including holidays, weekends and evenings

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, Customer Service Rep - $15/hr - $17/hr for Supervisors , maintenance mechanics and office managers. #IND7

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

calendar_today 6 days ago

location_on Richmond, United States

work PeopleShare Inc

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