AARP Group A

Guest Services Rep Full Time-104010

Found in: Jooble US

Description:

POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Watch A Day in the Life video for Guest Services Representative MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property * Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards. * Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodations in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Cross training into the housekeeping and laundry areas so that assistance can be provided as needed. * Other duties as requested by the management team. BENEFITS * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) COMPENSATION For Colorado Applicants Only: To view pay range information for the position; please click on the following link: KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. * Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete routine reports and correspondence. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Ability to apply good judgment at all times. * Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS * While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * Occasionally push and/or pull carts and equipment up to 50 pounds. * While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). * The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About Extended Stay America

ABOUT EXTENDED STAY
Extended Stay America, Inc. ("ESA") is the largest integrated hotel owner/operator in North America. Its subsidiary, ESH Hospitality, Inc. ("ESH"), is the largest lodging REIT in North America by unit and room count. ESA manages all of ESH's hotel properties and also manages or franchises additional Extended Stay America hotels, with 649 hotels and providing over 7,500 jobs at Extended Stay America's hotels and corporate headquarters. Extended Stay America® is the leading brand in the mid-priced extended stay segment, with approximately twice as many rooms as its nearest competitor.

Who we are at Extended Stay America
Who we are is all about you—about your comfort, about making your travel easier, about meeting the expectations of our savvy, self-sufficient, practical guests.
In fact, Extended Stay America exists to provide people like you, who are building a better future for themselves and their families, with a place and a price that help them do that. We proudly serve all guests, from families looking for an affordable overnight getaway to government or military personnel on relocation, to business travelers who require temporary housing, to travel coordinators who need multi-location extended stay hotels with direct billing capabilities. No matter why you travel, an Extended Stay America suite has all you need to relax in comfort and convenience—without costing a fortune—for either a long-term or short stay. What you'll find
Whether you're staying for one day or 100, you'll discover that our spacious suites are meticulously planned to provide for your every need. A fully equipped kitchen with a full-sized fridge lets you eat what you want when you want, saving money in the bargain. With free Wi-Fi in every room, you can conduct business whenever you need or give a virtual goodnight kiss to a child far away. Our flat-screen TVs offer premium channels for your entertainment. On-site laundry facilities make long stays easy, and a free grab-and-go breakfast gets you out the door on time. You'll also enjoy unlimited local phone use and personalized voicemail, pet-friendly accommodations, and pools, hot tubs and fitness centers (at select locations). Our promise
At Extended Stay America, the world's most popular extended stay hotel, great value means more than just great prices. We call every guest by name, and are passionate about making traveling as easy for you as possible. We know there's no place like home, but we work every day toward making you feel that Extended Stay America is the next best thing. Find out for yourself: Let our dedicated customer service people help you book by the day, by the week, or by the month and find out all the reasons why we're the new way to stay.

Working at Extended Stay America
Working at Extended Stay America is unique and our culture is defined by a clear set of shared values. We believe that "our values make us special, and our behaviors make them real." These values guide how we work and interact with each other and our guests every single day.
At ESA, we value a diverse workforce at all levels, as we understand that different experiences and perspectives drive better results and connect us to the communities we serve.
In addition to serving our guests, we also support our associates by offering them unparalleled opportunities to grow professionally while working with some of the most talented professionals in the hospitality industry. As the largest hotel owner and operator in the U.S. and the leader in the mid-price extended stay hotel segment, we have a variety of job opportunities available at over 600 hotel sites located around the country, as well as our corporate headquarters located in Charlotte, NC.

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