- High school diploma or GED
- Previous experience in installing and repairing desktop equipment and peripherals
- Thorough knowledge of computer operating systems
- Able to multitask
- Able to research various PC software and hardware issues
- Working knowledge of software and hardware technologies
- Capable of implementing hardware and software upgrades and version changes
- Critical problem-solving skills
- Quick learner and self-motivated
- Provide basic technical assistance for IT software and hardware
- Offer Tier II support
- Ensure accurate recording of all assets in the management database
- Collaborate with other IT teams
- Update Lead Technician and Technical Services Manager on activities
- Utilize problem tracking system
- Communicate with customers promptly on support issues
- Support Metro Health's vision and strategy
- Respond to customer inquiries and diagnose system problems
- Assist in IT-related projects
- Provide backup support for Service Desk staff
- Available for after-hours and weekend calls
- Perform additional assigned duties including maintaining department knowledge base, pursuing learning opportunities, and participating in committees and workgroups
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Workstation Technician 1-Information Tech Days 40hrs/wk - Wyoming, United States - University of Michigan Health-West
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Description
Workstation Technician - Information Technology
Company: Metro Health
Requisition #: req8264
Shift: Days
FTE status: 1
On-call: No
Weekends: Yes
About the Role:
As a Workstation Technician, you will be responsible for installing, modifying, and repairing Information Technology hardware and software systems. Additionally, you will provide basic technical assistance and training to system users while ensuring that daily activities align with Metro Health's strategic vision.
Requirements:
Key Responsibilities: