DevOps/Site Reliability Engineer - Maryland, United States - Salesforce

Salesforce Maryland, United States

3 weeks ago

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Sr. Site Reliability Engineer (SRE) with TS/SCI (on site Northern Virginia) page is loaded

Sr. Site Reliability Engineer (SRE) with TS/SCI (on site Northern Virginia)

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remote type

Home - Based

locations

Virginia - Washington DC Metro - Remote

Maryland - Washington DC Metro - Remote

West Virginia - Washington DC Metro - Remote

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

JR208451

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Senior Site Reliability Engineer (SRE) - On site in Northern Virginia
*THIS IS A NIGHT SHIFT POSITION*This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.

The Role:
Salesforce is seeking an engineering candidate to join the Site Reliability organization.

Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues.

Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected.

As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes.

This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.

When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises.

The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

Role Description:
Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.

Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

Ensuring that work carried out by the Site Reliability team is performed in such a way as to align with the company's internal compliance policy and directives

Being available to discuss and resolve technical issues and customer concerns with other technical staff as required

Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

Ability to operate in a high-pressure environment and solve complex issues quickly; successfully handle multiple priorities

Work to automate detection and resolution of recurring issues in the production environment

Requirements:
Active TS/SCI clearance with polygraph

A related technical degree required.

Systems engineering experience in enterprise scale internet service engineering or support role

Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris

Strong understanding of monitoring implementations and administration

Strong communication skills (Written and Oral)

Past experience in Incident Management and good understanding of ITIL service operations

Experience in working in a 24/7 team running large data centers

Be available to work shift work if required

Experience provisioning, operating, and managing AWS/C2S based infrastructure and systems

Understand and have experience with writing scripts in Python, Go, or other languages

Preferred Qualifications:
BS or higher degree preferred in Computer Science or Electrical Engineering plus relevant job-related experience

Prior Chef/Puppet or automated deployment experience

Prior

Jenkins/Bamboo/Spinnaker

pipeline execution experience

Experience supporting and maintaining a monitoring and alert systems

Experience supporting and maintaining Java applications

Hands on experience configuring and handling AWS (Amazon Web Services), using the CLI/SDKs

Experience managing systems monitoring and alerts.

Have or acquire Certifications in Linux+, RedHat and AWS

Experience in supporting and handling Kubernetes based applications and services

Familiar with Agile Process and DevOps

#LI - Y
#cleared
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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