- Friendly HQ in Santa MonicaComplimentary tickets to home gamesBi annual performance reviewsCompensationIn addition to the benefits above, this role pays $25.
Account Manager, Supporter Ticketing - Santa Monica, United States - AEG
Description
Angel City is building a world-class organization to support its ambitions to redefine sports and entertainment.We aspire to be a global brand to have the most significant impact, drive the largest awareness, and deliver returns from our soccer club and beyond.
We lead with purpose and passion, building a new type of company and a new type of club.We do this together - we are stronger together, have more impact together, and have more fun togetherAngel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC's supporter fan base and ticketing department.
This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City's Supporter groups.
Identifying areas of growth opportunities for Angel City FC and its Supporters' while also delivering communications, programs, and benefits will be key.
This role will report to the Senior Manager, Ticket Services.Key ResponsibilitiesServe as one of the primary liaisons between the leaders of Angel City FC Supporters' Group and the front office of Angel City FCCredibly and responsibly present oneself as one of the key "go-to" persons for all internal and external customers associated with Angel City FC's Supporter GroupsAct as internal liaison to coordinate Supporters' activities with appropriate staff both for home and away gamesFoster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each individual group's mission and visionManage a large book of business that includes Supporter Groups along with seated and standing supporter ticket membersBuild strong relationships with the defined account base of Season Ticket Members within the Supporters Groups as well as outside of the groupsEnsure that all ticketing needs are met by the different Supporter GroupsDevelop and execute customized programs and benefits for the Supporter GroupsAssist and coordinate with the sale of new season tickets to grow the different Supporter GroupsAssist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supportersMaintain a detailed database of touch points for each clientEnsure customer and account data and profile requirements are accurate and completeIdentify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customersAssist with season ticket renewals for the Supporter GroupsWork in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the teamRequirementsA minimum of two years working in ticketing and service with at least one year of experience dealing with Supporters, preferably within professional sports Possess an exceptional knowledge and understanding of the Supporters culture in soccerAbility to work non-traditional hours, including weekends and holidays Prove track record of high-level, high-revenue sales and service success Strong communication skills, including written, verbal, and interpersonalSpanish speaking and writing are a plusKnowledge of Microsoft Office applications Ideal to have knowledge and efficiency in Archtics and SalesforceMust be able to stand for long periods of time Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL.
Excellent interpersonal and communication skills Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional mannerCreate exceptional and memorable experiences and connections with the different leaders of the Supporter groupsACFC Perks & BenefitsFully funded comprehensive medical, dental, and vision coverage401K planFlexible PTO policyPaid Parental LeaveCell Phone reimbursementSnacks and beveragesDog