Program Assistant I Urgent Care Position Control Number PA1-22-360-03 - Baltimore, MD
2 days ago
Job description
U.M. FDSP Associates is a non-profit affiliate of the
University of Maryland School of Dentistry.
U.M. FDSP Associates is the organization that provides patient care
focused staffing for the clinic operations so that faculty and students may
provide patient care to the general public.
We offer a comprehensive benefits package to support work-life balance
and employee well-being. Our benefits include:
Generous paid vacation, sick leave, and personal days, plus 17 paid
Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving
off, as well as a full winter break from Christmas Day through New Year's
Day.
Medical, dental, and vision insurance, along with short-term and long-term
disability, and life insurance options.
with a competitive employer match of up to 6%.
operations hours are Monday through Friday.
We prioritize flexibility, health, and financial security, creating an
environment where employees can thrive both professionally and personally.
The Program Assistant provides multi-task clerical support
for dental clinic operations. The person
in this position will schedule and confirm appointments and work directly with
patients, residents, pre-doctoral students, and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible
for telephone coverage of the front desk, taking and distributing messages, and
answering all callers' questions.
Provides
excellent customer service to patients arriving for appointments. Contacts faculty,
students, and staff to inform them of patient arrival.
Schedules
appointments to accommodate patients; resolves scheduling conflicts and fits in
emergency appointments.
Confirms
appointments with patients for the next business day.
Verifies
contact information and that insurance or medical assistance are still in force.
Gets
insurance pre-authorization of coverage.
Informs
patient of today's charges and any previous balance due before any service is
rendered.
Requests
payment for any procedures in accordance with the University of Maryland Dental
School's policies and procedures guidelines.
Responds
to inquiries about patient's accounts.
10. Requests
payment when account is delinquent; may assist Patient Account Specialist to
correct errors when necessary.
11. Handles day-to-day
payment transactions makes changes; receives checks; processes credit card
transactions; issues receipts; validates parking.
12. Processes
and reconciles daily receipt with AxiUM daily ledger and deposit receipts into
the night deposit box.
Note: The intent of this list of primary duties is to
provide a representative summary of the major duties and responsibilities of
this job. Incumbents perform other
related duties assigned. Specific duties
and responsibilities may vary based upon departmental needs.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); 1 - 3
years' related experience. Related
education may be substituted for experience on a year for year basis.
Required Knowledge / Skills / Abilities:
Knowledge of standard office procedures; must be able to
operate computers and other office machines, such as fax, calculator, answering
telephones, as well greeting visitors and so on. Skill in filing documents according to
alphabetic and numeric sequences; in operating manual and automated office
equipment; Ability to apply close attention to detail in performing routine
clerical tasks. Ability to follow oral
and written instructions. Ability to
maintain effective work relationships.
ADDITIONAL CONDITIONS OF EMPLOYMENT:
This job description is designed to give an outline of
what job duties are expected of this position.
As an outline it does not fully describe or limit the extent of the
position's duties. UM FDSP Associates, and
its supervisors may amend the job description as it deems necessary, without
advance notice. The job description is
not intended to create an employment contract and should not be construed as
such.
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