Revenue Operations Billing Analysts - Belmont - RingCentral, Inc

    RingCentral, Inc
    RingCentral, Inc Belmont

    2 days ago

    Default job background
    Full time
    Description

    Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

    It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

    This is where you and your skills come in. We're currently looking for: Revenue Operations Billing Analysts

    To thrive in a fast-paced and results-oriented billing department. You will provide customer service regarding billing issues while establishing relationships with internal and external customers.

    • Assist High volume phone calls and chats from customer regarding their billing concerns

    • Provide excellent customer service to both internal and external customers

    • Excellent written and verbal communication

    • Calculate price variance for incorrect billing sent to the customer.

    • Handling and analyzing daily billing cases being assigned to the queue per territory.

    To succeed in this role you must have experience in:

    • Knowledge of Billing procedures

    • Strong attention to detail goal-oriented

    • Ability to prioritize and handle multiple responsibilities

    Desired Qualifications:

    • Has good communication skills.

    • Knows how to reconcile and review invoices being disputed.

    • Knows how to Calculate price variance for incorrect billing sent to the customer. Must be amenable to work on US hours

    What we offer:

    • Comprehensive HMO package (medical and dental)

    • Paid time off and paid sick leave

    • Quarterly Performance Bonus

    • Employee Assistance and Wellness Programs

    About RingCentral/Acquire BPO

    RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

    Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

    We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

    As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

    Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    By completing your application for this role, you:

    • Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

    • Have read and agreed to our Data Privacy Policy

    #LI-JS6

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