Receivables Account Specialist - Oklahoma City, United States - The Hertz Corporation

Description

The Accounts Receivable Specialist manages all aspects of an assigned portfolio of accounts from time of billing until the receivable is cleared, including obtaining firm payment information while maintaining a strong relationship with the customer.

You will work closely with the Hertz Sales team in addressing sensitive issues with the account, such as possible suspension due to non-payment, and follow processes to manage current and delinquent accounts while retaining customer loyalty.

This role requires a combination of skills including the ability to discern accounts with cash flow issues in order to minimize revenue exposure and effectively communicating with assigned accounts.

• Conduct account research and analysis to ensure timely payment resolution.
• Develop a systematic approach for account reviews and collection calls.
• Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis.
• Maintain an accurate aging report.
• Identify and execute necessary accounts receivable clearing adjustments.
• Interact with both internal and external customers to resolve outstanding issues
• Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms.
• Maintain accurate and complete documentation of all collection activity.
• Provide weekly updates to leaders on past due accounts and aging trends.
• Participate and provide feedback in monthly status updates with respective Hertz Sales Representatives on customer payment performance.
• Escalate accounts where financial instability is apparent.
• Coordinate with other Hertz departments when billing errors are discovered to create solutions to resolve future mistakes.
• Investigate and resolve customer inquiries within 24 hours to maintain strong customer service relationships.
• Other duties as assigned

• A minimum of 3 Years relevant experience preferred.
• High School Diploma or equivalent some college preferred.
• Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups).
• Basic working knowledge of Microsoft Access.
• Strong negotiation skills.
• Excellent verbal and written communication skills.
• Excellent customer service and telephone skills/experience.
• Excellent organizational skills and ability to handle multiple tasks.
• Must be able to work well with others.
• Attention to detail and accuracy.
• Must have a strong sense of urgency and be self-motivated for success.
• Must be an independent worker and able to perform at a high level with minimal supervision

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more