Help Desk Specialist with Security Clearance - Hampton, VA, United States - Chenega Corporation

Description

Summary Helpdesk Specialist Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large - scale government operations by leveraging cutting-edge technology and take your career to the next level
Kapsuun Group (KG) provides federal agencies and the DoD with a customer-focused partner that has quickly become one of the established industry leaders in software engineering and intelligence operations
Mission success and customer satisfaction are our highest priorities
The Helpdesk Specialist will provide technical assistance and support for incoming queries and issues related to the Risk Management Information (RMI) System
The Helpdesk Specialist will ensure high quality and consistent technical support to help increase productivity and customer satisfaction along with creating and triaging feedback/trouble tickets as required by Tier I, Tier II, and Tier III technicians in the System
Responsibilities

• Ensure customer service is timely and accurate daily.
• Contribute to improving customer support by actively responding to queries and handling issues.
• Follow up with customers to identify areas of improvement periodically.
• Review incidents and escalations for timeliness and quality and take corrective action where appropriate.
• Analyze and report on daily server event logs and provide corrective action as required.
• Provide customer feedback to the appropriate internal teams, like developers, testers, and team members.
• Must be able to encounter unfamiliar technologies, applications, and situations, figure them out, and provide solutions that match both our customers and our company's needs.
• Review and assist in creating support documentation for the knowledge base from users to be posted on the application and dispersed to the user community.
• Perform systems administrator duties as required to identify the appropriate cloud-based services for computer, data, and security requirements.
• Responsible for monitoring, auditing, and tuning of the infrastructure.
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent required
• Bachelor's degree preferred
• 5+ years of Helpdesk/Desktop Support experience or equivalent combination of education and experience.
• Experience with Agile and/or DoD software development environments preferred.
• Secret clearance required

Knowledge, Skills, and Abilities

• Friendly presence, helpful attitude, good interpersonal skills, work independently, and ability to work well with others.
• Knowledge of creating accounts, and distribution lists, and troubleshooting user permissions in Exchange/ Active Directory.
• Proficient with Microsoft Office Applications
• Ability to work in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
• Ability to handle constantly changing flow of taskings; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.
• Working knowledge of common operating systems and software applications.
• Must be organized, dependable, and detail-oriented.
• Must be able to meet deadlines and SLAs in a fast-paced, agile environment.
• Must have excellent verbal and written communication skills.
• Must follow DoD Information Assurance policies

How you'll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day
From entry-level employees to senior leaders, we believe there's always room to learn
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers
Benefits At Chenega MIOS, we know that great people make a great organization
We value our team members and offer them a broad range of benefits
Learn more about what working at Chenega MIOS can mean for you
Chenega MIOS's culture Our positive and supportive culture encourages our team members to do their best work every day
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware
We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives
Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters
This purpose defines who we are and extends to relationships with our clients, our team members, and our communities
We believe that business has the power to inspire and transform
We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities
Learn more about Chenega's impact on the world
Chenega MIOS News- Tips from your Talent Acquisition team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident

To help you with your research, we suggest you review the following links: Chenega MIOS web site - Glassdoor - , LinkedIn - Facebook - #DICE #Kapsuun Group, LLC Teleworking Permitted? Yes Estimated Salary/Wage Up to USD $75,000.00/Yr.