Customer Service Rep - Phoenix - QDI Surfaces

    QDI Surfaces
    QDI Surfaces Phoenix

    1 week ago

    $20,000 - $40,000 (USD) per year
    Description
    Customer Service Representative
    We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing and sales support. The job functions would include but not limited to:

    • Be familiar with QDI's product set and be able to describe colors, styles, and highlight its features and benefits to customers.

    • Have a basic understanding of travertine, limestone, and marble and their differences.

    • Understand the sales process from start to finish and be able to close sales both face to face and over the phone.

    • Responsible for greeting and assisting customers that come into the office or contact the Company via phone.

    • Write up customer orders using the Dancik system.

    • Refer customers to a Sales Representative when they are onsite and available.

    • Answer all customer questions about products, prices, availability, product uses, and available options.

    • Service Company's existing accounts and obtain new accounts whenever possible through direct referrals, and out-bound or in-bound sales calls.

    • Be knowledgeable of Company's payment procedures.

    • Understand QDI's inventory. Check stock levels and request reorder of materials as necessary.

    • Assist in completion of customer files, which includes: Client Information Sheet, Tax Exemption Certificate (Form 5000), Credit Card Authorization, and Credit application if required.

    • Arrange pick-up schedules with operations and outside freight companies.

    • Coordinate customer material pick-ups with warehouse personnel.

    • Verify outgoing product counts prepared by the warehouse personnel utilizing the invoice to ensure accuracy.

    • Compare disputed merchandise with original requisitions and information from invoices.

    • Keep record of customer interactions and transactions by recording the details in Smartsheet (the Company's CRM system).

    • Make recommendations for improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

    • Refer unresolved customer grievances to designated departments for further investigation.

    • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money and/or adjusting bills after review with management.

    • Contact customers about billing issues if requested.

    • Detect discrepancies on records or reports.

    • Use computers and computer systems (hardware and software) to set-up functions, enter data, or process information.

    • Observe, receive, and otherwise obtain information from all relevant sources in an effort to provide excellent customer service.

    • Compile, code, categorize, calculate, tabulate, audit, and verify information or data.

    • Develop a constructive and cooperative working relationship with other QDI employees and maintain them on an on-going basis.

    • Develop specific goals and plans to prioritize, organize, and accomplish your work. Once the goals and plans are developed review with your supervisor.

    • Attend regular CRS training meetings and dedicate yourself to continuous improvement.

    • Attend industry functions (EX: ASID, NARI) representing QDI while you network with professionals.

    • On occasion visit accounts not being serviced by Territory Managers to assist with sampling and general customer service.

    • Be a team player.
    Successful candidates will have the following:
    • 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
    • Well organized and self-disciplined - Attention to detail a must.
    • Outstanding customer service skills.
    • Professional appearance.
    • Good presentation skills.
    • Problem-solving skills with the habit of being proactive.
    • Excellent communication skills both written and verbal.
    • Team player
    • Good computer skills including MS Outlook, Word and Excel
    • Recent college grads encouraged to apply
    *Position Requirement: Ability to pass background check and random drug screens.
    *Job Type: Full time - Monday to Friday 7am to 4pm, alternating Saturdays 8am to 1pm
    *QDI Surfaces - Phoenix branch N 24th Drive, Phoenix, AZ 85009
    Company Benefits:
    • Competitive Salary $20+
    • Full health insurance benefits after 90 days
    • 401 K after 1 year
    • Employee discounts on all QDI materials
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