Infrastructure Engineer - Miami, United States - Leeds Professional Resources

Description

Summary - Onsite Role

Our client, an investment management company in the real estate industry, is looking to add an Infrastructure Administrator to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences. This includes Windows 11, iOS devices, Microsoft Office 365, Google Workspace, and various Microsoft Azure services. The ideal candidate should be able to work independently and collaboratively within a team to maintain and troubleshoot systems as needed. This position offers an opportunity to work in a dynamic, fast-paced environment.

Key Responsibilities

• Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM.
• The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms (Salesforce, Freshservice, NinjaOne), and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.
• Support Microsoft Office 365 and Google Workspace applications and services.
• Manage Microsoft AAD, ADDS, and AADDS.
• Administer Microsoft Network Services, such as DHCP, DNS, and File Server.
• Utilize Microsoft Azure services, including Storage Account and Virtual Machine.
• Implement and maintain patch management strategies using Microsoft Intune and Apple Business Manager.
• Troubleshoot network issues without direct access to Fortinet Firewalls, Cisco Switches, and Meraki Wi-Fi systems.
• Maintain and troubleshoot Microsoft Teams and Zoom Rooms with Shure Dante Devices.
• Apply ITIL v3+ service operations concepts and best practices.

Job Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
• Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
• Proficiency in IT shell scripting, such as Batch and PowerShell.
• Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert