Desktop Support Specialist - Minot, United States - Sophus IT Solutions

    Sophus IT Solutions
    Sophus IT Solutions Minot, United States

    4 weeks ago

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    Description

    Position Role/Tile: IT Customer Service Representative

    Location: th St SW #20, Minot, ND 58703

    US Citizenship required? No

    Is this an onsite role? Yes-100%

    Is a drug screen required (If yes, how many panels?):

    Covid Vaccination: No

    Responsibilities:

    Valid Driving License needed

    Responsibilities:

    Field Services - Deskside

    Relevant Experience – 5+ Years

    Job Requirements / Key Responsibilities


    • Contractor's Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ("IMACs")


    • Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.


    • Company Hardware and software maintenance and support


    • Workplace (Laptops, Desktops, and iOS) device optimization and configuration


    • Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.


    • Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.


    • Contractor shall perform the desktop services in a manner that minimizes interruptions to Company's daily operations.


    • Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.


    • LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.


    • Field Services Support shall not manage P1 tickets.


    • Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

    The supported devices are listed below:


    • Desktops & laptops


    • Apple Mac OS for remote connectivity (e.g., Citrix), where applicable


    • Printer queue and break/fix coordination


    • iOS devices


    • Android devices, where applicable for Mobile Device Management

    The supported software is listed below:


    • Enterprise software part of Company's standard workplace image (desktop and laptop)

    Provides meeting support and assistance with the use of AV hardware.

    Set up and install A/V equipment such as projectors, TV's, speakers, microphones, and cameras.

    Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces

    user-serviceable parts on A/V equipment.