Claims Manager - Jacksonville, United States - Citizens Property Insurance

Description

Job DescriptionThis is an on-site position and the selected candidate must live within a commutable distance (approximately 50 miles) to our Jacksonville, Florida office

POSITION SUMMARY:

This position is responsible for the direct supervision and accountability of internal, external and/or contracted staff responsible for the investigation, adjustment, and settlement of claims and/or the assessment of claim performance.

Additionally, may be required to provide oversight to the multiple claim workflows and processes, conduct open and closed file reviews, mentor, train, and participate in the direct handling of claims to ensure compliance with company policies and procedures.

ESSENTIAL FUNCTIONS:

Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizens core values, ethics and information protection policies.

Responsible for managing staff, including hiring, goal setting, planning and delegation of work, training and development, coaching/mentoring and completing performance evaluations.

Conducts audits of the claims process to include; coverage analysis, investigation, valuation, scope, estimate, reserving and the accurate disposition of claims.

Communicates effectively with agents, policyholders, Claims Unit personnel, External and Internal Stakeholders.

Ability to manage and adjust claims in accordance with Citizens Best Claims Practices and Estimating Guidelines including proficiency with the electronic estimating system and management applications.

Completes field reinspection's of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
Assists in the coordination of vendor involvement in all current claims models. Participates in training and/or mentoring of internal, external and/or contracted staff.
Develops, analyzes and reports metrics useful in measuring team performance as well as effectiveness of the claims operations.
Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specified catastrophic events. May assist other Business Units as needed.


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
Advanced proficiency in Microsoft Word, Excel and Outlook.
Ability to exercise independent judgment and be self-motivated.
Ability to coordinate large, diverse teams of adjusters, attorneys, consultants and/or experts.
Strong analytical, organizational, negotiation and communication skills.
Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects.
Ability to recognize problematic situations and put into effect creative solutions.
Ability to work independently, multi-task and adapt to frequent priority changes.
Demonstrates leadership and managerial skills.


REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.

Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years.

AND2 or more years of supervisor/managerial experience or experience leading complex projects or teams.
Five (5) or more years of experience relating to P&C claims (Personal & Commercial)

Within 90 days of hire, a valid, active and appropriate Florida Adjuster license and Appointment will be required and maintained, as a condition of continued employmentORJD with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU)ORJD, licensed to practice law in Florida and in good standing with the Florida Bar, is exempt from adjuster licensure at hire and has either: 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation

PREFERRED QUALIFICATIONS:

Seven (7) or more years of experience relating to P&C claims (Personal & Commercial).Four (4) or more years of supervisory experience with two (2) or more of those years relating to insurance.

Strong knowledge of Florida P&C Insurance marketplace including matters of coverage, damage assessment, legal climate and claims law.
Active Florida Adjuster license (620 or 644).Industry designations and/or certifications.
Xactimate proficiency.


PHYSICAL REQUIREMENTS:

Frequent:

Stationary position; Move, Traverse; Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position; Position self to Move; Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information; Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess; Travel.

This is an on-site position and selected candidates must live within a commutable distance (approximately 50 miles) to Citizens' Jacksonville office location.

Citizens is proud to be an Equal Opportunity Employer.

Visa sponsorship is not available for this position.#LI-LC1#LI-OnSiteAbout UsSearching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings.

At Citizens, we're building a workforce of top achievers committed to our company's mission and vision.

Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service.

Our Values are public service, integrity, respect, responsiveness, and sound judgment.

We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders.

Come achieve and maximize your potential with usAbout the TeamWe offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much moreRetirement savings plan with a generous company matchMedical, dental and vision coverageCompany Paid employee basic life insurance and short-term disability.

Generous paid time off:

vacation, sick and holiday leaveEmployee Assistance and Wellness ProgramsTuition reimbursementProfessional and leadership development opportunitiesCompany Paid ParkingEmployee recognition programsRelocation assistance (where applicable)Community and volunteering opportunitiesCasual dressCitizens is proud to be an Equal Opportunity Employer.

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