Securities Operations Service Specialist - Mendota Heights, United States - Equiniti

Description

Management Level

**This position is a HYBRID Temp to Perm ROLE in Mendota Heights, MN**

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Summary

The Securities Services Associate is part of the Check Replacement Team and plays a key role in ensuring check replacement requests in the business are processed accurately and timely.

Functions/Responsibilities

•Pulls and reconciles daily check replacement reports

•Researches and resolves out of balances

•Processes daily check replacement and wire requests accurately and timely within SLAs

•Manages special handling requests from shareholders and other departments

•Escalates time sensitive and large exceptions to management appropriately

•Works with IT to resolve file and system issues effectively to manage risk

•Provides training and answers daily production questions as needed

•Leads and/or participates in production improvement efforts

•Leads and/or participates in department projects as assigned

•Provides back-up support to other departments as appropriate

Education Requirements

• High School diploma or higher

Experience Requirements

• 2+ years of experiences in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, or clerical

Skills and Abilities

•Excellent typing and 10-key skills

•Strong attention to details and accuracy skills

•Intermediate Microsoft Office Skills

•Excellent verbal, written, and interpersonal communication skills

•Effective organizational, multi-tasking, and prioritizing skills

•Ability to work independently, proactively, and creatively while exercising sound judgement

•Solid problem solving skills

•Strong time management skills

•Must be able to effectively read, write and speak English.

•May require the need to travel to other locations.

•Willing and able to work extended hours as needed.

Compensation​: $18 - $20 Hourly

The description reflects the essential functions and most significant duties of the job, and individuals may also perform other duties as assigned. This includes work in other areas to cover absences, equalize peak work periods or otherwise balance workloads.

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Physical/Sensory Demands

•The physical and sensory demands described are representative actions that an employee may need to take to successfully perform the essential functions of a relevant job.

•Work is normally performed in a typical interior/office environment that requires normal safety precautions (such as in typical office or administrative work)

•While performing the duties of this job, the employee may be required to:

•Be able to communicate (verbal or written)

•Be able to use keyboards and/or common office equipment

•Be mobile or stationary (e.g. stand, sit for an extended period, walk, bend, etc.)

•May be required to travel to other locations

•No heavy lifting expected, exertion of up to 10 pounds of force occasionally may be required

Additional Pertinent Information

•Required to work scheduled hours to successfully perform the job responsibilities

•May work additional hours as business needs require

•Frequently subjected to interruptions, multiple calls and inquiries

•The noise level in the work environment is usually quiet to moderate

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.