- Provide installation, removal and troubleshooting for both hardware and software on NASA desktop systems.
- Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.
- Interact with NASA customers and leaders to discuss issue resolution or troubleshooting steps
- Work closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- High School Diploma.
- Demonstrated customer service skills.
- Previous experience delivering technical support in a high volume work environment.
- MAC/DELL or HP software and or hardware certificates.
- ServiceNow experience.
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IT Support Technician
Found in: Appcast Linkedin GBL C2 - 5 days ago
WheelHouse IT Orlando, United StatesThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise org ...
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IT Support Technician
Found in: ZipRecruiter Test10S US C2 - 2 days ago
WheelHouse IT Orlando, United StatesJob Description · Job DescriptionThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small ...
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Network Support Technician
Found in: Ziprecruiter Test15 US C2 - 17 hours ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionDescription: · A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhe ...
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Desktop Support Technician
Found in: Appcast US C2 - 1 day ago
Revolution Technologies Orlando, United States12 Month Contract · Greater Orlando Area · Remote, with some onsite expectation · MUST BE A FLORIDA RESIDENT · osition General Summary: · The Technician provides 2nd tier support and configuration for packaged and custom applications with the organization. Specifically, the Techn ...
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Factory Support Technician
Found in: Lensa US 4 C2 - 5 days ago
Regal Boats Orlando, United StatesJob Title: Factory Support TechnicianEmployment Type: Full-Time Classification: Non-ExemptReports To:Director of Customer ExperiencePay Range: $ $23.00Location: Orlando, Florida Why Regal? For over five decades, Regal Boats has been a beacon of excellence in the boating industry. ...
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Technical Support Technician
Found in: Ziprecruiter Test15 US C2 - 17 hours ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionDescription: · A technician should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of ...
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Technical Support Technician
Found in: Ziprecruiter Test15 US C2 - 17 hours ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionJob Description · A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount on the services) will be anywhere from 10-15 min o ...
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Technical Support Technician
Found in: Ziprecruiter Test15 US C2 - 17 hours ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionJob Description · A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount on the services) will be anywhere from 10-15 min o ...
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Desktop Support Technician
Found in: Lensa US 4 C2 - 2 days ago
Revolution Technologies Orlando, United States12 Month Contract · Greater Orlando Area · Remote, with some onsite expectation · MUST BE A FLORIDA RESIDENT · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · osition General Summary: · The Technic ...
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Maintenance Support Technician
Found in: ZipRecruiter Test10S US C2 - 4 days ago
Regal Marine Industries Inc Orlando, United StatesJob Description · Job DescriptionJob Title: Maintenance Support Technician · Employment Type: Part-time, Seasonal · Classification: Non-Exempt · Reports To: Facility, Maintenance and Security Manager · Pay Range: $16-$17 · Location: Orlando, Florida · Why Regal? · For over fiv ...
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Desktop Support Technician
Found in: Appcast US C2 - 14 hours ago
Loyal Source Government Services Orlando, United StatesPOSITION PURPOSE · The Desktop Support role is to ensure proper computer operation so that end users can accomplish business tasks. This includes setting up new Windows computer systems, receiving, prioritizing, documenting, and actively resolving end user help requests. Problem ...
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Desktop Technician Support
Found in: ZipRecruiter Test10S US C2 - 4 days ago
Kinettix Inc. Orlando, United StatesJob Description · Job Description1099 Independent Contractor · Length of Contract: 5 Weeks · Exchange Resource Migration needs, five (5) weeks as follows: · Onsite training for resources - May 6th May 10th · Onsite migration support May 13th May 17th and May 20th 24th · Onsite fi ...
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IT Support Desk Technician
Found in: ZipRecruiter Standard US C2 - 4 days ago
Tews Company Orlando, United StatesJob Description · Job Description100% Remote Support Technician · Candidate must live ion the State of Florida · TEWS has an immediate need for a IT Support Desk Technician to handle Level II support. The ideal candidate will have the following experience: · Associate's or Bachel ...
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IT Support Desk Technician
Found in: ZipRecruiter Standard US C2 - 3 days ago
Tews Company Orlando, United StatesJob Description · Job DescriptionOnsite Support Technician · Candidate must live in the State of Florida · TEWS has an immediate need for a IT Support Desk Technician to handle Level II support. The ideal candidate will have the following experience: · Associate's or Bachelor's D ...
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Factory Support Technician
Found in: ZipRecruiter Test10S US C2 - 19 hours ago
Regal Marine Industries Inc Orlando, United StatesJob Description · Job DescriptionJob Title: Factory Support Technician · Employment Type: Full-Time · Classification: Non-Exempt · Reports To: Director of Customer Experience · Pay Range: $ $23.00 · Location: Orlando, Florida · Why Regal? · For over five decades, Regal Boats h ...
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Helpdesk Support Technician
Found in: ZipRecruiter Standard US C2 - 3 days ago
Atlantic Orlando, United StatesJob Description · Job DescriptionAtlantic.Net is a market-leading Cloud Services company that is recognized for providing exceptional business hosting service, simplifying complex technologies, and building a brand that businesses trust since 1994. · Specializing in Public Cloud, ...
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Plant Support Technician
Found in: Appcast US C2 - 5 days ago
KUKA Orlando, United StatesSummary · Provides the customer with on-going plant support including high quality preventative maintenance work, troubleshooting, and repair activities as needed for in-house, on-site and/or phone support of all their robotic needs. Identifies on-the-job training opportunities a ...
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Desktop Support Technician
Found in: Lensa US 4 C2 - 5 days ago
Apex Systems Orlando, United StatesApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. · Position: · IT Support Associate · Rate: up ...
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Personal Computer Support Technician
Found in: Careerbuilder One Red US C2 - 3 days ago
Leidos Inc Orlando, FL, United StatesDescription · The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibi ...
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Enterprise Technical Support Technician
Found in: Ziprecruiter Test15 US C2 - 17 hours ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionTEKsystems is looking for an Enterprise Support Technician for a 6 month contract to hire opportunity in Orlando, FL. The ideal candidate will have experience supporting general networking/telecommunication tickets in a phone/remote environment. C ...
Personal Computer Support Technician - Orlando, United States - Leidos
Description
Description
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
Primary Responsibilities
Basic Qualifications
Preferred Qualifications
Pay Range - $ $33.02 hourly
Original Posting Date:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.