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  • Customer Relations Representative - Glenside - Stephanie Raieta - State Farm Agent

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    Job Description

    We are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at State Farm Agent, Stephanie Raieta - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

    You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members we support.

    Key Responsibilities:

    • Manage Customer Inquiries and Resolve Issues: Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Maintain Client Records: Maintain accurate and up-to-date client records, ensuring that all necessary information is documented.
    • Assist with Customer Retention Strategies: Work with other departments to develop and implement strategies that promote customer retention and satisfaction.
    • Coordinate with Other Departments: Collaborate with other departments to ensure seamless communication and effective issue resolution.

    Requirements:

    • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
    • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex situations and develop creative solutions.
    • Customer Service Experience: Possess prior experience in customer service, preferably in an insurance or financial services industry.
    • Stress Management: Ability to handle high-stress situations calmly and professionally.

    Benefits:

    • Performance-Based Bonus: Eligible for performance-based bonuses, based on individual and team achievements.
    • Company Parties: Participate in company-sponsored social events and parties, fostering a sense of camaraderie and teamwork.
    • Opportunity for Advancement: Opportunities for advancement and professional growth, based on individual performance and contributions.
    • Paid Time Off: Enjoy paid time off, allowing for relaxation, rejuvenation, and work-life balance.
    • Training and Development: Access to training and development programs, designed to enhance skills and knowledge.

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Customer relations representative