- Oversee teams supporting inside sales, account management, quotes, and order processing
- Oversee daily customer care operations, ensuring service levels, response times, and resolution targets are met
- Create and administer a CSAT survey to gauge customer satisfaction with the Customer Care organization.
- Keeping ahead of developments in customer service, working with senior management to create new strategies, and implementing these new strategies within the department to improve the quality of service.
- Partner with IT and business teams on system enhancements and integrations.
- Develop, document, and continuously improve customer care processes and standard operating procedures (SOPs)
- Identify operational bottlenecks and implement scalable solutions to improve efficiency, accuracy, on-time delivery, and customer satisfaction.
- Ensure effective use of ERP systems (e.g., SAP, Oracle) and CRM tools
- Support CRM implementation and optimization of CRM ) and data quality standards
- Lead continuous improvement initiatives to reduce errors, rework, and cost-to-serve
- Establish and maintain SOPs for order management, returns, credits, and claims
- Lead, coach, and develop Inside Sales and Customer Service representatives
- Coach teams on consultative communication and customer relationship management
- Set clear performance expectations and conduct regular coaching and performance reviews
- Foster a customer-centric, accountable, and collaborative team culture
- Support hiring, onboarding, and training initiatives
- Act as an escalation point for complex or high-impact customer issues
- Analyze customer feedback, complaints, and trends to drive corrective actions
- Partner with internal & external stakeholders to resolve root causes and prevent recurring issues
- Champion customer advocacy across the organization
- Define and track KPIs
- Use data to drive continuous improvement and strategic decision-making
- Support customer care transformation initiatives, including automation and system enhancements
- Oversee customer care systems (CRM, ERP, knowledge base)
- Ensure data integrity, reporting accuracy, and effective system usage
- Partner with IT and business teams on system enhancements and integrations
- Bachelor's degree in business, Operations, or a related field (or equivalent experience)
- Strong understanding of customer service metrics, ERP (SAP, Oracle) workflows, and best practices
- Ability to lead teams and manage change
- Work cross-functionally with procurement, supply chain, operations, sales, and finance to improve efficiency, accuracy, and overall customer experience.
- Experience in B2B, manufacturing, distribution, or technical customer support environments
- Experience with CRM and ERP platforms (e.g., Salesforce, Zendesk, SAP, Oracle)
- Lean, Six Sigma, or continuous improvement experience
- Operational excellence and process improvement
- Customer-first mindset
- Data-driven decision-making
- Strong communication and cross-functional collaboration
- Leadership, coaching, and conflict resolution
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Customer Care Manager
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Only for registered members FairfieldThe Customer Care Manager is responsible for leading and optimizing the day-to-day operations of the customer care function, including Inside Sales and Customer Service. This role ensures consistent, high-quality customer experiences by managing people, processes, systems, and pe ...
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Customer Care Manager
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Care Manager
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Care Manager
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Care Manager - J01006
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RN Care Manager
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RN Care Manager
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RN Care Manager
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RN-Care Management
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OH RN Care Manager
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Mgr Care Management Acute
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Mgr Care Management Acute
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Customer Care Manager - Fairfield - Standex International Ltd.
Description
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation - improve the overall performance and efficiency at which end products operate.
The Customer Care Manager is responsible for leading and optimizing the day-to-day operations of the customer care function, including Inside Sales and Customer Service.
This role ensures consistent, high-quality customer experiences by managing people, processes, systems, and performance metrics. The manager partners cross-functionally with Sales, Supply Chain, Quality, IT, and Finance to resolve issues, improve efficiency, and drive continuous improvement.
What You'll Do
Operations & Process Management
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Customer Care Manager
Only for registered members Fairfield
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Customer Care Manager
Only for registered members Fairfield, OH
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Care Manager
Axelon Services Corporation- Hamilton
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Care Manager
Axelon Services Corporation- Hamilton
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Care Manager - J01006
Axelon Services Corporation- Hamilton
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LPN Care Manager
Full time Only for registered members Hamilton
-
RN-Care Management
Only for registered members Hamilton
-
RN Care Manager
Only for registered members Hamilton
-
RN Care Manager
Only for registered members Hamilton, OH
-
RN Care Manager
Only for registered members Hamilton, OH
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Leader of Care Management
Only for registered members Hamilton, Ohio
-
RN-Care Management
Only for registered members Hamilton, OH
-
Care Manager (RN) - J01007
Axelon Services Corporation- Hamilton
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OH RN Care Manager
Axelon Services Corporation- Hamilton
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Mgr Care Management Acute
Only for registered members Hamilton
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Mgr Care Management Acute
Full time Only for registered members Hamilton
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Mgr Care Management Acute
Only for registered members Hamilton, OH
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Women's Health RN Care Manager
Only for registered members Hamilton
-
Re-Entry RN Care Manager
Full time Only for registered members Hamilton
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Re-Entry RN Care Manager
Only for registered members Hamilton
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Elderly Services Program, Care Manager
Only for registered members Hamilton