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Dinan

    ServiceNow Project Manager - McLean, United States - Avance Consulting

    Avance Consulting
    Avance Consulting McLean, United States

    2 weeks ago

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    Description
    Job Description

    Must Have Experience

    • A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
    • Supervisory skills and the ability to leverage support from other parts of the organization.
    • Ability to work with all levels of client and internal resources.
    • Ability to organize, delegate, and leverage resources to accomplish objectives.
    • Maintaining and delivering quality metrics, progress and status reporting to customer.
    • Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
    • Scope (requirements)/ backlog management, quality management and risks and issues management
    • Experienced of handling ServiceNow development / BAU team as Tech Lead.
    • Able to manage a team with different skills set and give technical guidance to the team.
    • Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
    • Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
    • Experienced in implementation of ITSM solution using industry best practices.
    • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
    • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
    • Good experience of Service Portal and widget creation
    • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
    • Knowledge of Authentication via Auth 2.0, certificates and Mid Server
    • Implemented ServiceNow project in Domain separated instance.
    • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
    • Good knowledge of MID Server installation and management
    • Experience of custom applications development
    • Experience of LDAP/Active Directory/SSO implementation
    • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
    Good to have Experience

    • Experience in working on Performance Analytics
    • Design and modification of ServiceNow Service Portal.
    • Review existing set up and provide best practice recommendations inline with the OEM.
    • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
    • Experience with HTML coding and Jelly script strongly preferred
    Academic and Professional Experience
    Professional

    • 5+ years of experience with ServiceNow required.
    • 8+ years of experience with IT Industry required.
    Academics

    • Certified System Admin
    • CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
    • ITIL Foundations certification is preferred.
    • Bachelors degree or equivalent combination of education and experience.
    #J-18808-Ljbffr
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