Program Specialist - Jefferson City
3 weeks ago
Job summary
The Family Support Division is seeking candidates to fill a Program Specialist position within the Child Support (CS) Systems Unit. Routine travel within Jefferson City for meetings with occasional travel outside of Jefferson City for information gathering , training , workgroup meetings , presentations etc. is expected. Collaborate with the team to design enhance and maintain business systems and workflow solutions supporting process improvements and technology initiatives to improve efficiency.Duties Include But Are Not Limited To Act as lead for Missouri Automated Child Support System (MACSS) corrective perfective and adaptive projects Analyze CS procedures system functionality and business performance and recommend improvement projects Consult with staff in operations policy support and IT Research analyze develop and write business requirements for system projects Plan prepare execute document user acceptance testing/validation for system projects Draft materials communicating system procedural changes e.g memos system guide materials etc Review colleague's draft materials e.g CS Procedural Manual Forms Manual Training modules etc Facilitate workgroups attend meetings Review intranet updates of finalized materials on test server Perform checkout of system changes Respond research resolve help desk inquiries Maintain restricted tables in test production regions of MACSS Monitor research resolve issues on assigned business error reports Exercise significant independence initiative in performance responsibilities receives general administrative direction
Two or more years experience professional technical job classification Missouri Uniform Classification Pay System Missouri Department Social Services possession high school diploma proof high school equivalency OR Bachelor degree accredited college university four more years professional technical experience providing social services conducting investigations audits social service providers recipients applicants earned graduate credit hours accredited college university closely related field may substitute one year stated experience A Master degree accredited college university social behavioral sciences Public Business Administration closely related field may substitute two years stated experience Additional qualifying experience may substitute deficiencies stated education Earned graduate credit hours substituted yearforyear basis required general knowledge rate earned credit hours one year.}
Job description
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