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Technical Analyst - Indianapolis, United States - US Tech Solutions
Description
Job Title:
Change Management Analyst
Job Location:
Indianapolis, IN/ Newark, DE/ Sterling, VA
9 Months Contract to Hire (Hybrid - 2 days a week onsite)
Description:
This role will manage the life cycle of application, infrastructure and operational changes to IT services leveraging standard procedures with the goal of controlling risk and minimizing disruption to associated IT systems and business operations.
Responsibilities:
Manage all aspects of IT changes.
Understand and Evangelize change procedures.
Maintain all documentation supporting our change management processes (policies, procedures, templates, etc.).
Push for continual evolution of best practices (always looking for opportunity to improve).
Support delivery teams with prioritization of change requests.
Lead routine Operations calls (review incidents, upcoming changes).
Conduct Change Management Impact Analysis and develop necessary plans.
Supporting any other Change adoption activities such as Change baselining & measurement, methodology review and training, Communications.
Review and record requests for change (RFCs).
Help coordinate change and outage plans.
Organize change management strategies.
Play a pivotal role in assessing risks and dependencies associated with change requests and provide feedback regarding approval or denial.
Categorize changes based on defined process, compliance and risk.
Mediate conflicts related to the change where necessary.
Create and circulate the change schedule.
Conduct Post Implementation Reviews (PIRs) when necessary.
Support and conduct audit of change tickets and procedures.
Produce management reporting.
Review and report on production incident tickets.
Support Major system incident activities (Manage troubleshooting calls, Produce Alert communications, Conduct Post action reporting)
Skillset:
1 to 3 years of experience in change management-related programs (release management, change impact analysis).
Strong knowledge of change management frameworks and strategies (ITSM, ITIL, etc).
Techno-functional experience in Systems implementation (systems development, quality testing).
Strong analytical skills and ability to observe, research and interpret change data and disposition accordingly (scheduling, compliance, reporting).
Basic knowledge of cloud platforms.
Strong knowledge of change management, delivery and procedure management tools such as Service Now, Clienture Dev Ops (ADO), PolicyTech, etc.
Possess the technical skills to understand application and infrastructure changes and assess their impact.
Possess the technical skills to review testing approach/success and accept or reject changes accordingly.
Strong written and verbal communication skills.
Strong Microsoft Office skills.
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