2026 Summer Intern - Global Customer Support - Digital Pathology & SW/IT Workflow - Tucson - F. Hoffmann-La Roche Ltd

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
2026 Summer Intern - Global Customer Support - Digital Pathology & SW/IT Workflow
Department Summary
The Global Customer Support (GCS) organization's goal is to provide the field teams with tools, procedures, and training to allow them to support customer sites effectively and efficiently. GCS provides second-level support when field issues cannot be resolved and represents the voice of the field to our development stakeholders.
This internship position is located in Tucson, AZ / On-Site.
The Opportunity
The GCS summer intern will collaborate with team members to create support strategies and materials for the Roche Diagnostic portfolio's new and existing products. This role will provide an opportunity to collaborate with development, operations, and global affiliates to create new content.

• Create service documentation for on-market products or products in development
• Create training content for on-market products or products in development
• Assist team in troubleshooting customer issues

Program Highlights

• Intensive 12-weeks, full time (40 hours per week) paid internship.
• Program start dates are in May/June (Summer)
• A stipend, based on location, will be provided to help alleviate costs associated with the internship.
• Ownership of challenging and impactful business-critical projects.
• Work with some of the most talented people in the biotechnology industry.

Who You Are (Required)
Required Education: You meet one of the following criteria:

• Must be pursuing a Bachelor's Degree (enrolled student).
• Must have attained a Bachelor's Degree (not currently enrolled in a graduate program).

Required Majors:

• Computer Science

Required Skills:

• Excellent written and verbal communication skills
• Comfortable working in a lab environment
• Ability to work independently and collaborate in group projects

Preferred Knowledge, Skills, and Qualifications:

• Excellent communication, collaboration, and interpersonal skills.
• Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.
• Creative skills that could include experience in the creation of videos and training curriculum
• Willingness to present findings to groups of various sizes

Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of Tucson, AZ is $21- $28/hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.